Provide telephonic support by professional mental health counselors to NASA employees during “after-hours” for non-routine and potentially urgent situations.

NASA is seeking a contractor to provide after-hours telephonic mental health counseling services to its employees for non-routine and potentially urgent situations, ensuring immediate access to licensed professionals without automated menus. The contract requires 24/7 live answering with calls responded to within 30 to 60 seconds and an abandonment rate below 5%, with each substantive call counted as one unit for billing purposes. Counselors must hold a master’s degree in psychology, social work, or a related field, possess at least three years of post-degree counseling experience, and maintain active licensure in the state where the caller resides, regardless of the counselor’s physical location. Full compliance with HIPAA and the Federal Privacy Act is mandatory, and all systems used for documentation and communication must meet federal privacy and security standards. The solicitation is a total small business set-aside under NAICS code 541618, and offerors must self-certify as small businesses. The base performance period runs from October 1, 2026, through September 30, 2027, with four optional one-year extensions through September 30, 2031. The contractor may operate remotely, but must demonstrate ability to handle approximately 20 calls per year, with no minimum or maximum volume guaranteed. EAP accreditation is preferred but not required, and no security clearances or facility access are needed. Performance is evaluated against mandatory clinical qualifications and compliance requirements, with award likely based on Lowest Price Technically Acceptable criteria. Proposal submissions are due by July 31, 2026, and must include attestations confirming personnel qualifications and privacy compliance. Payment and invoicing methods are not specified, though call-based billing and HIPAA-compliant reporting are required. Contract administration is handled by the NASA Shared Services Center in Stennis Space Center, Mississippi, with point of contact for inquiries listed as Kacey Hickman and Bobbie Young.