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Provision of flexible Benefits Administration Services and Platform

Active

COM00163 (was previously C20262770)International

Response Deadline11/30/2026, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Ofcom is seeking a provider for an end-to-end flexible benefits administration service and platform for an initial five-year term starting July 1, 2027, with the possibility of two 12-month extensions through June 30, 2034. The estimated contract value is 350,000 GBP excluding VAT. This open procedure solicitation, identified as COM00163, is particularly suitable for small and medium-sized enterprises and voluntary, community, and social enterprises. The award will be based on a weighted scoring system, with 20 percent of the evaluation focused on the quality of administration, reconciliation processes, helpdesk support, and colleague communication. The required service is divided into three core areas: scheme administration, platform management, and customer services. Administration duties include managing annual and open enrolment, monthly payroll and provider reporting, and pension re-enrolment on a three-year cycle. The provider must maintain a secure cloud-based platform featuring Single Sign On capability, Total Reward Statements, and the ability to model the cost effects of benefits, including tax and National Insurance implications. Additionally, the supplier must provide a responsive customer support service with a telephone helpdesk and detailed analytics reporting. All technical specifications must align with Ofcom Security Requirements and the Government Procurement Agreement.

General Info

Ofcom seeks a provider for flexible benefits administration and platform services through 2034.

Agency

Ofcom

NAICS

N/A

Place of Performance

GBR

Set-Aside

NONE

Documents

Ofcom - Provision of flexible Benefits Administration Services and Platform

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseSolicitation

PostedOct 19

Solicitation

Response DeadlineNov 30

Submission deadline

Response Deadline

11/30/2026, 12:00:00 PM UTCin about 1 month

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Organization & Contact Information

AgencyOfcom

Contacts1 person available

OfficeN/A

Organization / AgencyOfcom

Office AddressN/A

Contacts

contact@example.gov

Full Description

Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: 1. SCHEME ADMINISTRATION • Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January • Management of in year enrolment for new starters and life events • Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines • Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level • Communications functionality to inform colleagues on key process issues such as enrolment process • 1st line query management from colleagues and Ofcom Team within pre-agreed SLA • Build Benefit changes as and when required • Communications with members regarding workflow of benefit choices • Confirmation communication of benefit choices when confirmed • Management of pension re-enrolment on a three yearly cycle 2. PLATFORM • Maintenance of online benefit platform and all information held on it • Helpdesk functionality and for registration and access issues on benefit platform if not SSO • Cloud platform to enable colleagues select their benefits, and to find out information on each benefit • Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown • Provide online Total Reward Statements • Single Sign On capability • Technical specification in line with Ofcom Security Requirements • Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings. 3. CUSTOMER SERVICES • Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required • Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service • Proactive • Access to benefit reporting, detailed MI and analytics for Ofcom