Provision of Independent Health Complaints Advocacy Service

The London Borough of Brent is soliciting the provision of an Independent Health Complaints Advocacy Service (IHCAS) under solicitation number ASCH-2627-006. The primary objective of this service is to empower and support clients, their families, carers, or representatives as they navigate complaints procedures and grievances related to NHS funded services as well as other health and social care services. The service focuses on guiding clients through appropriate complaints processes to help them achieve a resolution. This procurement is noted as being particularly suitable for small and medium-sized enterprises (SME) and voluntary, community and social enterprises (VCSE). The contract is scheduled to run from 1 April 2027 to 31 March 2030, with a possible extension of up to two years, potentially extending the term to 31 March 2032. The estimated total value of the contract is 300,000 GBP excluding VAT, or 360,000 GBP including VAT. Award decisions will be based on a weighted combination of price (50 percent), quality (40 percent), and social value (10 percent). Tenders must be submitted electronically by 1:00pm on 23 November 2026.