Public Safety Audio Logger

Description The information contained in this RFP has been deemed Sensitive Security Information (SSI) per O.R.C 149.433. The Scope and Requirements in Section 1 are considered preliminary and public information. Interested parties must complete and return CRAA’s SSI Acknowledgement Form to receive the full specifications. Respondents must acknowledge receipt of any SSI information upon submittal. The CRAA Communications Center is responsible for receiving and processing emergency and non-emergency calls for service in addition to coordinating the dispatch of law enforcement, fire and EMS resources. Accurate, reliable, and secure logging/recording of these communications is necessary for continuity of operations and required to comply with state 911 standards. Our current solution is nearing end of its effective service. The Communications Center requires a more modern system that will adapt to evolving 911 needs, such as the Next Generation 911, multi-media call handling, and effective Quality Assurance processing. Scope of Work This project will replace CRAA’s current Audio Logging Recorder (ALR) with a secure, modern ALR solution that supports CRAA’s emergency and non‑emergency communications operations. The ALR will ensure reliable recording, storage, and retrieval of critical communications including CRAA’s Crash Loop System and integrate with Intrado VIPER 9‑1‑1, ANI/ALI, and the Motorola Avtec Scout console.