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QLess Queue Management Software Provider

Open

State & Local

Response Deadline11/24/2026, 01:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Maryland

NAICS

513210 - Software Publishers

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM059605.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Qless Scheduling

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 13

subcontract

Response DeadlineNov 24

Submission deadline

Response Deadline

11/24/2026, 01:00:00 PM ESTin 10 days

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Organization & Contact Information

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AgencyMaryland

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains subscription licenses for the QLess queue management and appointment scheduling system for prime contractors on Maryland Department of Information Technology projects. Provisions the Tempo Platform, Tempo Premium Map, Tempo Live Insights, and Tempo Languages (XL licenses) to manage digital customer flow. Requires status as a licensed provider or authorized reseller of QLess/Tempo software. Delivers active software subscriptions and platform access.

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The Maryland Department of Information Technology is soliciting bids for the procurement of QLess, a commercial off-the-shelf queue management and appointment scheduling system. This secondary competition is strictly limited to Master Contractors awarded under the Commercial Off-the-Shelf Software (COTS 2012) contract 060B2490021. The scope of work involves providing subscription licenses for the Tempo platform, including the Platform Subscription Fee, Premium Map, Live Insights, and Languages, all in the XL tier for the performance period from December 29, 2026, to December 28, 2027. Award recommendations will be based on the most advantageous offer, primarily evaluating price and responsiveness. Bids must be submitted via email to the designated Agency Point of Contact by November 24, 2026. To ensure security, all submissions must be password-protected, with the password sent in a separate email after the bid deadline. The contract mandates strict adherence to non-discrimination laws, including the Americans with Disabilities Act and the Civil Rights Act, and requires compliance with the Protection of Information by Government Agencies (PIGA) for data privacy. Contractors must implement reasonable security procedures for personal information and provide a certification of data destruction upon completion. Invoicing must include state-assigned contract and purchase order numbers, with one-time pricing billed within 30 days of acceptance and annual pricing billed on the anniversary of the contract start.

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