Qless Scheduling

The Maryland Department of Information Technology is soliciting bids for the procurement of QLess, a commercial off-the-shelf queue management and appointment scheduling system. This secondary competition is strictly limited to Master Contractors awarded under the Commercial Off-the-Shelf Software (COTS 2012) contract 060B2490021. The scope of work involves providing subscription licenses for the Tempo platform, including the Platform Subscription Fee, Premium Map, Live Insights, and Languages, all in the XL tier for the performance period from December 29, 2026, to December 28, 2027. Award recommendations will be based on the most advantageous offer, primarily evaluating price and responsiveness. Bids must be submitted via email to the designated Agency Point of Contact by November 24, 2026. To ensure security, all submissions must be password-protected, with the password sent in a separate email after the bid deadline. The contract mandates strict adherence to non-discrimination laws, including the Americans with Disabilities Act and the Civil Rights Act, and requires compliance with the Protection of Information by Government Agencies (PIGA) for data privacy. Contractors must implement reasonable security procedures for personal information and provide a certification of data destruction upon completion. Invoicing must include state-assigned contract and purchase order numbers, with one-time pricing billed within 30 days of acceptance and annual pricing billed on the anniversary of the contract start.