QLess Queuing Software

The contract involves the procurement of QLess queuing software by the Jacksonville Clerk’s Office, aimed at enhancing customer service efficiency through appointment scheduling and reducing lobby occupancy. The software offers innovative features, including three distinct methods to notify customers remotely when it is their turn to be served, utilizing SMS text messages, email alerts, or a mobile application. Notably, QLess is the only provider offering a mobile app compatible with both IOS and Android operating systems, ensuring broad accessibility for users. The contract is valued between $50,000 and $150,000 and is part of a solicitation process identified as SS 16762-25, with responses due by May 21, 2025. The primary point of contact for this procurement is Dasha Herrin, reachable via email at [email hidden]. The overarching procurement process is governed by the City of Jacksonville’s established protest procedures, effective from July 1, 2024. These procedures outline the rights of vendors and respondents to challenge procurement decisions, including bid rejections and award determinations. They specify the timelines, content requirements, and methods for filing protests, as well as the authority responsible for reviewing and resolving disputes through the Jacksonville Procurement Awards Committee (JPAC). The process ensures transparency and fairness in procurement activities, providing a structured framework for addressing grievances related to the solicitation and award of contracts, thereby supporting the integrity of the city’s procurement operations.