Quality Assurance and Performance Monitoring (QASP Support)

The contract seeks support for the implementation of the Quality Assurance Surveillance Plan by monitoring key performance metrics within a call center environment, ensuring adherence to established standards and regulatory requirements. Responsibilities include the ongoing assessment of operational performance, the timely preparation of detailed reports, and full compliance with the Contractor Performance Assessment Reporting System to maintain accountability and service quality. This subcontract is aligned with NAICS code 541611 and is managed by the Department of Veterans Affairs through the 255-NETWORK Contract Office 15, with performance centered in Kansas City, Missouri, at the specified ZIP code. The solicitation was posted on July 31, 2026, and responses are due by August 4, 2026, leaving a limited window for proposal submission. The opportunity is structured as a subcontract with no designated set-aside classification, and while no point of contact information is provided, interested parties can access further details through the official SAM.gov portal. The expectation is for the contractor to deliver consistent, data-driven performance monitoring that supports mission-critical veteran services through robust quality assurance practices.