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Training and Compliance Management for Call Center Staff

Active

Federal

Response Deadline08/04/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the development, delivery, and ongoing tracking of mandatory training programs for call center operators under the Department of Veterans Affairs, ensuring all personnel complete essential compliance training prior to deployment. Training modules must include VA orientation, HIPAA regulations, information security protocols, privacy policies, and emergency response procedures, with strict accountability measures to verify completion and adherence. The work is tied to a specific performance location in Kansas City, Missouri, with a 64128-2226 ZIP code, and falls under NAICS code 611430, indicating it is classified as other schools and instruction. This is a subcontract opportunity, open for responses until August 4, 2026, with training outcomes directly linked to regulatory compliance and operational readiness of call center staff serving VA functions.

General Info

Develop and deliver mandatory VA compliance training for Kansas City call center staff by August 4, 2026.

Agency

Department Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)View Agency

NAICS

611430 - Professional and Management Development TrainingView NAICS

Place of Performance

Kansas City, KS, 64128-2226, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 31

subcontract

Response DeadlineAug 4

Submission deadline

Response Deadline

08/04/2026, 08:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Develop, deliver, and track mandatory training programs for call center operators, including VA orientation, HIPAA, information security, privacy, and emergency response protocols to ensure compliance prior to deployment.

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