This Government Contract opportunity from Texas was posted on June 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Quality Assurance and Performance Monitoring

Closed

State & Local

Submission Closed07/09/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

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AI Contract Overview

The contract titled Quality Assurance and Performance Monitoring is a subcontract issued by the CITY OF SAN MARCOS under NAICS code 541611, soliciting vendors to monitor call quality and ensure compliance with established service standards. Key responsibilities include tracking critical performance indicators such as response time and accuracy, as well as generating regular performance reports to evaluate and improve operational effectiveness. The solicitation was posted on June 10, 2026, with a response deadline of July 9, 2026, and is accessible through the Texas SmartBuy portal. While specific details about the place of performance or point of contact are not provided, the contract is intended to support quality control within the agency’s operational framework, with no set-aside type designated.

General Info

San Marcos seeks vendor to monitor call quality, track performance metrics, and report results by July 9, 2026.

Agency

Texas → CITY OF SAN MARCOS

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 2026-044.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 2026-044 Utilities Customer Care Center Answering Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 10

subcontract

Response DeadlineJul 9

Deadline has passed

Submission Closed

07/09/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → CITY OF SAN MARCOS

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → CITY OF SAN MARCOS

Office AddressN/A

ContactsNo contact information available

Full Description

Monitor call quality, track KPIs such as response time and accuracy, and generate performance reports to ensure adherence to service standards.

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