This Solicitation opportunity from Texas was posted on July 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFP 2026-044 Utilities Customer Care Center Answering Services

Closed

2026-044State & Local

Submission Closed07/09/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Live Answering Services

Solicitation # live-answering-services

The Housing Authority of the City of Los Angeles is seeking a qualified provider for live answering, dispatching, and work order entry services. This solicitation is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. The project falls under NAICS code 561421 and is designed to streamline the intake and routing of service requests. Interested parties must submit their responses by the deadline of November 12, 2026. The primary point of contact for this opportunity is Hadi Otaky. This contract represents a targeted effort to utilize small business expertise to maintain efficient communication and operational workflows for the agency.

Housing Authority of the City of Los Angeles

POSTED

DEADLINE

Answering Service - After Hours

Solicitation # 27-P-00025

The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.

POSTED

DEADLINE

HWRP 24-Hour Odor Complaint Call Answering Services

Solicitation # 221532

The City of Los Angeles is seeking a contractor to provide 24-hour call answering services for the El Segundo Odor Complaint Hotline under solicitation number 221532. This service is a requirement of the AQMD Odor Abatement Order and necessitates a live operator available 24/7 to handle resident calls. Key technical requirements include priority ringing, auto call forwarding, and message dispatching. The selected contractor will be responsible for answering complaints, contacting the SCAQMD, referring issues to the HWRP, and providing necessary notifications to LASAN and El Segundo staff. Interested vendors must submit their responses by December 2, 2026, at 6:00 PM. All inquiries regarding the bid should be directed to Kris Flaig.

POSTED

DEADLINE

VT (Vertical Transportation) Emergency Phone Service

Solicitation # RP 0193-26

Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.

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DEADLINE

External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.

POSTED

DEADLINE

24-Hour Answering Service

Solicitation # PKS-RFP-27-0440

The City of Phoenix Parks and Recreation Department is soliciting offers under solicitation number PKS-RFP-27-0440 for a 24-hour answering service. The contract is intended to commence on or about January 1, 2027, for a five-year term. The selected contractor will be responsible for providing 24/7 call handling, ensuring callers are not on hold for more than two minutes, and capturing structured data including caller information and park locations. Key deliverables include the delivery of quarterly and annual summary reports analyzing call volumes and trends, with a requirement to retain all records for 24 months. Awards will be granted to the responsive and responsible offeror deemed most advantageous to the City based on a points-based evaluation of the proposal, which must include a detailed pricing table and a proposed approach for metrics and reporting. The contractor must comply with extensive civil rights and non-discrimination requirements, including Title VI of the Civil Rights Act of 1964 and the Public Transit Department's Disadvantaged Business Enterprise program. Payment terms are set for thirty to forty-five calendar days following the receipt of a correct invoice, and the City reserves the right to offset any outstanding obligations owed by the contractor against payments due. All submissions must be made electronically via the OpenGov portal by the deadline of October 28, 2026.

POSTED

DEADLINE

Outage Dispatching Services

Solicitation # 49369

The City of Hudson, Ohio, through its Public Works Department, is soliciting bids for Outage Dispatching Services to support electric utility operations. The scope of work includes call intake, outage reporting, dispatch coordination, customer communication, and automated notifications. Key technical requirements involve integration with GIS, SCADA, AMI, Billing, and Work Order Management systems, as well as the maintenance of TTY/TTD capabilities for accessibility. The contractor will be responsible for logging all emergency and non-urgent calls and providing detailed analytics on outage durations, frequency, and crew arrival times. This is a unit price contract with a primary performance period of three years, running from January 1, 2027, to December 31, 2029, with an option for a three-year extension based on performance and pricing. The contract will be awarded to the lowest and best responsive bidder, provided the price does not exceed 10 percent above the estimated cost. Awardees must provide a bid guaranty, a performance bond, a maintenance bond, and two specific insurance policies. Invoices must be submitted to the Public Works Department within the first ten days of the month following service, with payment issued within 30 days of receipt.

POSTED

DEADLINE

CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

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Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

The City of San Marcos is seeking qualified vendors to provide utilities customer support center answering services through a formal request for proposals, identified as RFP 2026-044. Proposals must be submitted in sealed envelopes to the Office of the Purchasing Manager at 630 E Hopkins St, San Marcos, TX 78666, and received no later than July 9, 2026, at 2:00 PM local time. All solicitation materials, including specifications and any subsequent addenda, are available for download by registered vendors on the city’s e-procurement website. Submissions will be publicly acknowledged via livestream immediately after the deadline, and contract award is anticipated during the City Council meeting on September 1, 2026, at 6:00 PM, or at a later scheduled meeting if necessary. All inquiries regarding this solicitation must be directed in writing to Mari Kruzelock at [email hidden], with the subject line clearly referencing “2026-044.” Primary points of contact include Mari Kruzelock and Angela Hernandez, with Veronica Bradshaw serving as the Purchasing Manager for oversight. The city, located in Texas, is seeking services to support its utilities customer care operations and intends to award the contract to a vendor capable of delivering reliable, professional answering services. No set-aside preferences are indicated, and vendors are expected to comply with all procedural and submission requirements outlined in the official documentation posted online.

General Info

San Marcos seeks vendor for utilities customer support services via RFP 2026-044, with proposals due July 9, 2026.

Agency

Texas → CITY OF SAN MARCOS

NAICS

561421 - Telephone Answering Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

RFP 2026-044 Utilities Customer Support Center Answering Services

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

Response DeadlineJul 9

Deadline has passed

PostedJul 9

Solicitation

Submission Closed

07/09/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → CITY OF SAN MARCOS

Contacts4 people available

OfficeSAN MARCOS, TX, 78666, USA

Organization / Agency

Texas → CITY OF SAN MARCOS

Office AddressSAN MARCOS, TX, 78666, USA

Contacts

Mari Kruzelock

contact@example.gov

+1 (555) 000-0000

ANGELA HERNANDEZPROCUREMENT COORDINATOR

contact@example.gov

+1 (555) 000-0000

VERONICA BRADSHAWPURCHASING MANAGER

contact@example.gov

+1 (555) 000-0000

contact@example.gov

Full Description

PROPOSAL NOTICETheCity of San Marcos is soliciting sealed proposals to be received in the Officeof the Purchasing Manager, Bldg 3, 630 E Hopkins St, San Marcos, TX 78666, asoutlined below:Solicitation Number: RFP 2026-044 Utilities Customer Support Center AnsweringServicesSpecifications may be downloaded at www.sanmarcostx.gov/eprocurement. Vendors must register to download information.All addenda, tabulations, etc. can be downloaded at the above site.Proposals must be received no later than July 9, 2026, at 2:00 PM, LocalTime, and will be publicly acknowledged immediately thereafter via Teamsvideoconference. Instructions are included in the solicitation documents.Award is scheduled for the September 1,2026, City Council meeting at 6:00 p.m. or any subsequent time.Questions to this solicitationmust be submitted in writing to the City of San Marcos Purchasing andContracting Division only at contact@example.gov. Please reference “2026-044” in the subjectline when corresponding.

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