This Government Contract opportunity from Department Of State was posted on April 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Quality Control and Performance Reporting (KPI Monitoring)

Closed

Federal

Submission Closed05/27/2026, 10:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The contract requires the development and maintenance of a Quality Control Plan dedicated to travel services, with a focus on monitoring and reporting key performance indicators such as response time, ticketing turnaround, and customer satisfaction. This plan must be aligned with and support the Quality Assurance Surveillance Plan, ensuring ongoing compliance and service excellence. The work involves continuous tracking of performance data to identify trends, mitigate issues, and enhance service delivery for travelers served by the U.S. Embassy in Hanoi. Performance activities must be conducted in Ha Noi and Ho Chi Minh City, with all deliverables meeting the standards set by the Department of State. The contract is classified as a subcontract under NAICS code 541611, and proposals must be submitted by May 27, 2026. The effort is critical to maintaining operational efficiency and high levels of customer experience for U.S. government personnel and travelers relying on Embassy-provided travel services in Vietnam.

General Info

Develop and manage Quality Control Plan for travel services, monitoring KPIs for US Embassy Vietnam.

Agency

Department Of State → US Embassy Hanoi

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Ha Noi and Ho Chi Minh City, VN-HN, VNM

Set-Aside

NONE

Documents

This scope was carved out of 19VM3026Q0014.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Vietnam Mission-Wide Travel Management Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 28

subcontract

Response DeadlineMay 27

Deadline has passed

Submission Closed

05/27/2026, 10:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of State → US Embassy Hanoi

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → US Embassy Hanoi

Office AddressN/A

ContactsNo contact information available

Full Description

Develop and maintain a Quality Control Plan (QCP) and support the QASP by tracking KPIs such as response time, ticketing turnaround, and customer satisfaction for travel services.

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