Vietnam Mission-Wide Travel Management Services

The United States Government, through the U.S. Embassy in Hanoi, is soliciting proposals for comprehensive travel management services covering both domestic and international travel for personnel stationed in Vietnam, including travel to and from the United States and other countries. The contract supports operations at the U.S. Embassy in Hanoi and the U.S. Consulate General in Ho Chi Minh City, requiring the contractor to provide end-to-end travel services including air, rail, accommodation, and vehicle reservations, along with detailed reporting, billing reconciliation, and customer service. The solicitation is structured as a Request for Quotation under commercial item procedures, with award to be made on a Lowest Price Technically Acceptable basis, meaning only offers that fully satisfy all technical and responsibility requirements will be considered for award, and the lowest-priced acceptable offer will be selected without trade-offs between cost and performance. Offerors must be registered in the System for Award Management (SAM), submit completed SF-1449 forms with their proposed transaction fees for each service category, and include technical documentation and required representations and certifications, all within a 15MB file size limit per submission. The proposal deadline is May 27, 2026, at 17:00 Hanoi time, and all submissions must be in English. The contract includes stringent compliance and security requirements, including mandatory adherence to FAR clauses governing whistleblower rights, cybersecurity, data privacy, child labor, insurance obligations, and prohibitions on telecommunications equipment from certain foreign entities, including ByteDance and unmanned aircraft systems from covered entities. Key personnel, including a Project Manager and Site Manager(s), must be identified and cannot be changed during the first 90 days of performance without prior written approval and documentation of qualifications. All contractor personnel require government vetting, including police clearance and background investigations, and must obtain and visibly display Department of State-issued identification cards while on U.S. government property. The contractor must comply with strict invoicing protocols using Government Travel Charge Cards or centrally billed accounts and submit itinerary invoices through a Global Distribution System with proper references to GTRs or CBA numbers. Performance is monitored through service-level agreements including a cap of one customer complaint per month, and the government retains the right to extend the contract up to two years total under option clauses, including a 90-day transition period for successor contractors. The place of performance is Hanoi and Ho Chi Minh City, with delivery of services to the government’s designated representatives, and payment will be processed via the Embassy’s financial office in