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R -- A76 study for call center services

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Reference-Number-GS00F02FCC0001-3Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The General Services Administration’s Federal Supply Service, National Customer Service Center in Kansas City, MO plans to conduct an A76 Study to evaluate whether its customer service call center operations should continue in-house or be contracted out. Current services provided by the call center include order status verification, shipment tracking, resolving order discrepancies, handling merchandise returns and exchanges, addressing billing inquiries, managing merchandise quality concerns, and providing price information. To comply with regulations, a cost comparison between contracting the service and maintaining in-house performance will be conducted, with a solicitation expected to be issued by May 2003. The anticipated contract type is a fixed price incentive for up to five years. Prior to issuing the solicitation, draft documents will be posted on FEDBIZOPS to gather feedback from interested contractors who are encouraged to submit questions, comments, and recommendations. The government will post all responses, and interested parties can subscribe to a mailing list by emailing the designated contact with specific information such as company size and business certifications aligned with NAICS code 561439. This notice does not obligate the government and serves solely as a pre-solicitation announcement to inform potential contractors of the upcoming opportunity. Market research indicates that commercially available services meet the government's requirements, suggesting the use of FAR Part 12 acquisition procedures. This is the third announcement related to this initiative.

General Info

GSA plans A76 Study to evaluate contracting customer service call center, solicitation by May 2003.

Agency

General Services Administration → Gsa/fas/office Of Acquisition Manag

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhasePresolicitation

PostedNov 6

Presolicitation

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Organization & Contact Information

AgencyGeneral Services Administration → Gsa/fas/office Of Acquisition Manag

ContactsNo contacts available

OfficeWASHINGTON, DC, 20405, USA

Organization / AgencyGeneral Services Administration → Gsa/fas/office Of Acquisition Manag

Office AddressWASHINGTON, DC, 20405, USA

ContactsNo contact information available

Full Description

General Services Administration (GSA), Federal Supply Service (FSS), National Customer Service Center (NCSC), Kansas City, MO plans on conducting an A76 Study for its customer service call center. Services currently being provided include verifying order status, tracking shipments, resolving order deficiencies or discrepancies, providing information on merchandise returns and exchanges, billing inquires, merchandise quality concerns, and current price quotes.In accordance with current regulations, a cost comparison of contracting to the cost of in-house performance shall be performed to determine who will do the work. A solicitation will be issued on or before May 2003 so that a determination can be finalized. A fixed price incentive type effort for up to five years is anticipated. Prior to solicitation release, draft documents will be posted on FEDBIZOPS. Interested parties are urged to provide questions, comments and recommendations on all postings. The questions and answers will also be posted. If you want to be added to our mailing list, forward an email request to Robert.Grinstead@gsa.gov with the following information; using NAICS code 561439: 1) Company size? (large or small) 2) Small disadvantaged business (SDB)? (yes or no) 3) Certified under Section 8(a) of the Small Business Act? (yes or no) 4) Certified ?hub zone? firm? (yes or no) 5) Women-owned or operated business? (yes or no) 6) Certified Service-Disabled Veteran Owned and Veteran Owned? (yes or no) The Government is not responsible for delivery failures; therefore monitor FEDBIZOPS. This is NOT a request for proposal and in no way obligates the Government. This pre-solicitation notice is to provide timely notification to contractors. This is the third such announcement. Submit requested information once. Our market research has established that there are services customarily available in the marketplace that can meet the Government?s needs; therefore we anticipate utilizing FAR Part 12.