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R -- Independent Quality and Assurance

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Reference-Number-CMS-IQA-2007Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

This pre-solicitation notice pertains to a forthcoming Request for Proposal under the reference number CMS-IQA-2007, intended exclusively for eligible SBA 8(a) small business concerns. The contract, categorized under NAICS code 541611 with a size standard of $6.5 million, will have an initial base year term followed by four one-year option periods and will be awarded on a Cost-Plus-Award-Fee basis. The procurement seeks a single award to provide independent quality assurance support focused on evaluating the interactions of Customer Service Representatives with Medicare beneficiaries and their associates through various communication channels, ensuring these interactions meet standards of quality, accuracy, completeness, and consistency. Interested small businesses are invited to download the solicitation and related documents starting December 1, 2006, via the designated website, with a registration option available to receive updates about any amendments or addenda; however, telephone requests for the solicitation will not be accepted. Inquiries or requests for printed copies should be directed to the contract specialist Kevin Pope at the Centers for Medicare and Medicaid Services. A mandatory requirement for award eligibility is the successful offeror’s registration in the Central Contractor Registration system. Detailed requirements, evaluation criteria, and full scope of work will be outlined in the official solicitation once released.

General Info

SBA 8(a) small businesses sought for Cost-Plus-Award-Fee quality assurance contract, five-year term.

Agency

N/A

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

Not specified

Set-Aside

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

3 updates

PhasePresolicitation

PostedAug 9

Presolicitation

Notice updatedAug 10

The notice description changed.

Notice updatedOct 19

The notice description changed.

Notice updatedNov 13

The notice description changed.

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Organization & Contact Information

AgencyN/A

Contacts1 person available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

Contacts

Kevin PopeContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

This announcement is the follow up to a sources sought synopsis posted April 13, 2005, Reference Number 65236. PRE-SOLICITATION NOTICE for RFP [TBD]; APP Number 51022, NAICS Code 541611, Size Standard 6.5 million. The contract period of performance will be a base year with four one-year options. The contract type is Cost-Plus-Award-Fee. Pursuant to FAR 19.800, this acquisition is set aside for a competition limited to all responsive, responsible, eligible Small Business Administration (SBA) 8(a) concerns. All other firms are deemed ineligible to submit offers. A single award is anticipated from this solicitation. Organizations interested in responding may visit this web site on or after December 1, 2006, to download the solicitation and any attachments. If you cannot use electronic access, but are interested in receiving a copy of the solicitation you may address your inquiries to: Kevin Pope, Reference: CMS-IQA-2007 Centers for Medicare and Medicaid Services, 7500 Security Boulevard, Mail Stop C2-21-15, Baltimore, MD 21244 or Kevin.Pope@cms.hhs.gov. No telephone requests for the solicitation will be accepted. [A registration page will be attached to the website. You are not required to register. However, when you register you will receive notice of any amendments and/or addendums that may be issued to the solicitation. If you have not registered, it will be your responsibility to check the website for any changes to the solicitation.] The scope of this project consists of quality assurance support to evaluate Customer Service Representatives? (CSRs) interactions with Medicare beneficiaries, their families and caregivers across multiple access channels to ensure the quality, completeness, accuracy and consistency of the interactions. The entire scope of this work, requirements, evaluation factors, etc. will be addressed in the solicitation when issued. NOTE: To be eligible for award, the successful offeror must be registered in the Central Contractor Registration (CCR) (www.ccr.gov).