R426--Telephone Switchboard Operator Services

The Department of Veterans Affairs Network Contracting Office 6 has issued a Sources Sought notice (Solicitation Number 36C24626Q0356) seeking to identify qualified vendors capable of providing on-site Telephone Switchboard Operator Services at the Hampton VA Medical Center in Hampton, Virginia. This notice, classified under NAICS code 561421 (Telephone Answering Services), serves as market research to assess industry capabilities and determine the potential for a competitive acquisition. It does not constitute a formal solicitation nor an award, and no contract clauses or detailed specifications have been established at this stage. Interested vendors are invited to submit capabilities statements adhering to standard federal registration requirements, including having an active Unique Entity ID (UEI) and compliance with socioeconomic status disclosures, by the specified deadline. The services sought involve administrative and telephone switchboard operations performed on-site at the Hampton VA Medical Center, with no packaging, preservation, or labeling requirements related to goods, as this is purely a service contract. No period of performance, pricing, contract type, or evaluation factors are provided in this pre-solicitation phase. All responses must be submitted electronically by email to the Contracting Officer, James Risbon, and include basic company information, capabilities, socioeconomic status, and proof of SAM registration in Microsoft Office or PDF formats. The information gathered will inform the Department of Veterans Affairs’ decision to pursue a formal solicitation and contract award in the future.