Non-Emergent Ambulance Transport Services for Fayetteville VAMC

The Department of Veterans Affairs, Network Contracting Office 6, is soliciting proposals for a Firm-Fixed-Price Indefinite Delivery Indefinite Quantity contract to provide 24/7 non-emergent ambulance transportation services for the Fayetteville NC VA Coastal Healthcare System, its Community-Based Outpatient Clinics, and affiliated healthcare clinics. The contractor is responsible for providing all vehicles, personnel, management, and equipment necessary to perform Stretcher Transports, Basic Life Support (BLS), Advanced Life Support (ALS), and Specialty Care or Critical Care Transport (SCT/CCT) services. Performance takes place primarily in Fayetteville, North Carolina, and Virginia, with a total estimated volume not to exceed 33,000 trips. The contract has a minimum value of 10,000.00 dollars and a maximum value of 15,035,695.30 dollars, with an ordering period extending through March 31, 2030. This is a competitive best value source selection set aside for Service-Disabled Veteran-Owned Small Businesses, where past performance is weighted significantly more than price. Technical proposals are evaluated on a pass/fail basis, focusing on licenses, certifications, personnel qualifications, and the adequacy of the Quality Control Plan. Award considerations include evaluation credit for SDVOSB or VOSB prime contractors. The contractor must adhere to strict HIPAA and Privacy Act confidentiality standards, meet a 30-minute response time for emergent or critical care requests, and comply with Veterans Transportation Service cleaning and PPE protocols. Invoicing is conducted monthly in arrears via the Electronic Invoice Presentment and Payment system.