RECOVERY ACTION ACTION - eRA HELP DESK DOCUMENTATION , TRAINING AND TESTING SUPPORT SERVICES OF NIH AMERICAN RECOVERY AND INVESTMENT ACT

RECOVERY ACT ACTION THIS NOTICE IS PROVIDED FOR INFORMATION PURPOSES ONLY UNDER THE OFFICE OF EXTRAMURAL RESEARCH ELECTRONIC RESEARCH ADMINISTRATION UNDER WYLE INFORMATION SYSTEMS LLC (DUNS 827006867) CONTRACT NUMBER HHSN-276-2008-00320U. In accordance with FAR Part 5.7 Publicizing Requirements under the American Recovery and Reinvestment Act, this is a notification of a modification to an existing, competitively awarded fixed price delivery order using American Recovery and Reinvestment Act (ARRA) funding. This contract is to provide the eRA application community with proficiency in help desk support, documentation, training and testing related products and services to be utilized at the enterprise level. It is the intent of the National Institutes of Health (NIH) to modify purchase order number HHSN-276-2008-00320U with Wyle Information Systems LLC (DUNS 827006867). Currently, the Vendor provides help desk, documentation, training, and testing services to the Office of Extramural Research (OER) Electronic Research Administration (eRA) to enhance user support functions at the NIH. As a result of ARRA funding these funds will be in direct support of the NIH Grants Management System activities required for NIH & ARRA funded grants. The purpose of this modification is to provide support for the OPERA interface with GM Module that will significantly improve the quality and accuracy of awards, reduce the number of revised awards currently needed with errors are noted, and significantly reduce the administrative burden for both NIH and grantee staff of monitoring these issues for compliance. The Evergreening Pilot will provide the foundation required for improved reporting and transparency for projects that are funded through the extramural program as well as reducing costs associated with operating the eRA system for NIH, for its external customers in the OpDivs and other agencies. The eRA/NBS Grants Integration Project will provide the capability for NIH to control and account for NIH grant resources as defined in government-wide and HHS/NIH specific statutes, regulations, and guidelines. The activities and labor categories are within the scope of the existing contract and do not constitute new work. The contractor shall provide resources in quantities and timelines in accordance with, and as notified by, the current ordering processes of the Project Officer to meet agency demands for surge support. Labor Categories and Descriptions Below are the labor categories and descriptions from the existing master contract that may be required under this task order: Project Manager - Provide issues management, risk management, technical dependency management, maintains and updates project schedules, and level of effort estimating. Help Desk Specialist - Provide general and specific user support to assist in resolving user problems and issues. Technical Writer/Trainer - Develop and maintain technical documents to support eRA software development, deployment and production activities, produce release notes, training guides, user guides, service level agreements, on-line help for training purposes, tip sheets, eRA Technical Meeting Notes and eRA Outreach Documentation. Tester - Test approach determination, case creation, data management, script execution, results analysis status and summary reporting, automated test script development, defect reporting and tracking. This notice is for information purposes only. This is not a RFQ nor is a RFQ available. If you have any questions please contact Em'Ria J. Briscoe at contact@example.gov.