Remote Interpreting and Translating Services

The contract solicitation for Remote Interpreting and Translating Services, issued under solicitation number NASPO-ADT-181 by the State of New Mexico through the NASPO ValuePoint cooperative purchasing program, aims to secure comprehensive language access services for Limited English Proficient individuals across public and healthcare sectors. Contractors must deliver Over-the-Phone Interpretation, Video Remote Interpretation, and Document Translation services that ensure rapid, secure, and accurate communication, with mandatory connection times of within 10 seconds for video and 95% of calls answered within 30 seconds, excluding American Sign Language. All services must adhere strictly to HIPAA compliance and confidentiality protocols, and interpreters must undergo thorough background screening and hold valid certifications. Document translation services are structured by language and specialization—Spanish, Mandarin, and Arabic for general, medical, and legal contexts—though pricing details remain redacted as placeholders, and no volume or contract ceiling figures are provided. The solicitation is open through July 28, 2027, and awards will be made based on a best-value trade-off evaluation that weighs technical merit against price, rather than through a lowest-price technically acceptable approach. Offerors must submit detailed proposals via the eProNM portal, including mandatory attachments covering organizational infrastructure, quality assurance protocols, emergency management plans, key staff qualifications, confidentiality agreements, and cost proposals in specified formats. Evaluation is point-based, with scoring across service capabilities, compliance, operational readiness, and documentation, though no explicit weightings are disclosed. The contract does not define physical performance locations, allowing for virtual delivery through commercial platforms like Zoom or Teams, and requires all interpreters to sign confidentiality statements. No contract options, extensions, or security clearance requirements are specified, and while the structure suggests an indefinite-delivery-type framework, no formal contract type is stated. Proposals must comply with federal representation requirements, including UEI and size status disclosures, though no offeror responses or selected awardees are publicly disclosed in the available materials.