This Government Contract opportunity from Massachusetts was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Reporting & Performance Analytics Services

Closed

State & Local

Submission Closed05/26/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

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AI Contract Overview

The contract titled Reporting & Performance Analytics Services requires the provider to generate monthly, quarterly, and annual performance reports detailing call volume, response times, dispatch data, and unfilled requests based on time-stamped system logs. These reports must be delivered regularly to assess operational efficiency and service delivery outcomes for the Massachusetts Commission for the Deaf and Hard of Hearing. The data analysis must be accurate, consistent, and derived exclusively from system-generated timestamps to ensure reliability and traceability. This is a subcontract opportunity with a NAICS code of 541611, posted on May 4, 2026, with a response deadline of May 26, 2026. The place of performance is specified as Floor Boston, MA, with a ZIP code of 02109. While the solicitation number and point of contact are not provided, the contract is open to qualified subcontractors seeking to support state-level accessibility and emergency service analytics. There is no set-aside designation indicated, and no additional information is available regarding agency contact details or submission guidelines beyond the provided web link.

General Info

Provide detailed call center performance reports for Massachusetts Deaf Commission by May 2026.

Agency

Massachusetts → MCD01 - Commission for the Deaf and Hard of HearingView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Floor Boston, MA, 02109, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-26-1067-MCD01-MCD01-128935.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

After-Hours Emergency (AHE) Call Answering and Message Processing Service

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 4

subcontract

Response DeadlineMay 26

Deadline has passed

Submission Closed

05/26/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyMassachusetts → MCD01 - Commission for the Deaf and Hard of Hearing

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → MCD01 - Commission for the Deaf and Hard of Hearing

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Generate monthly, quarterly, and annual performance reports on call volume, response times, dispatch data, and unfilled requests using time-stamped system logs.

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