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This Solicitation opportunity from Texas was posted on August 27, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Reputation & Survey Management System

Closed
2025-08-001State & Local

Contract Overview

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The contract pertains to the procurement of a Reputation & Survey Management System for Central Texas Community Health Center, aimed at enhancing patient experience monitoring, addressing concerns proactively, and ensuring equitable feedback collection. The system must integrate seamlessly with Epic EHR, support real-time analytics, and facilitate service recovery and quality improvement initiatives. The contract is structured for an initial three-year term with the possibility of one-year renewal options, with proposals due by September 26, 2025. Bidders are required to submit detailed technical and cost proposals, including a separate price/cost worksheet, and must demonstrate compliance with healthcare privacy standards such as HIPAA, HITECH, and industry security certifications, including data center security and audit results. The solicitation emphasizes experience in healthcare, system integration capabilities, cost-effectiveness, customization, and support services as key evaluation factors, with a points-based selection process. Regulatory and contractual compliance is central, with mandatory agreements including a Business Associate Agreement for PHI handling, confidentiality clauses, and adherence to federal and Texas procurement laws. Bidders must certify they are not debarred or listed on terrorism watch lists, disclose litigation history, and provide HUB or socioeconomic certifications if applicable. The contract stipulates that all proposals be sealed and labeled appropriately, with no specific bar-coding or MIL-STD packaging standards required, as the deliverable is a software system. Payment will be made monthly for an annual subscription, with the primary place of performance in Austin, TX. The contract includes provisions for performance evaluation, quality assurance, and the right for CommUnityCare to audit compliance, with performance complaints to be remedied within 30 days to avoid potential termination. Overall, the procurement emphasizes secure, compliant, and effective patient experience management solutions tailored to healthcare standards and organizational needs.

General Info

Agency

Central Texas Community Health Center

Place of Performance

TX, USA

Set-Aside

NONE

Documents

3

RFP 2025-08-001 CUC-CH Tech Review Questionnaire

PDF, High priority: read this firstspecifications
High

RFP 2025-08-001 Reputation Management Price Proposal Sheet

PDF, High priority: read this firstspecifications
High

RFP 2025-08-001: Reputation & Survey Management System

PDF, High priority: read this firstrfp
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCentral Texas Community Health Center
Contacts1 person available
OfficeN/A
Organization / Agency
Central Texas Community Health Center
Office AddressN/A

Full Description

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TheCommUnityCare Communications team is seeking a platform to monitor and improve patient experience, proactively addresspatient concerns, and ensure equity in feedback collection and engagement. Itwill also serve as a foundation for service recovery, internal qualityimprovement, and more inclusive patient voice capture.

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Miguel
Hillary
Keith Deutsch
Christine

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