This Solicitation opportunity from Texas was posted on August 27, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Reputation & Survey Management System
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract pertains to the procurement of a Reputation & Survey Management System for Central Texas Community Health Center, aimed at enhancing patient experience monitoring, addressing concerns proactively, and ensuring equitable feedback collection. The system must integrate seamlessly with Epic EHR, support real-time analytics, and facilitate service recovery and quality improvement initiatives. The contract is structured for an initial three-year term with the possibility of one-year renewal options, with proposals due by September 26, 2025. Bidders are required to submit detailed technical and cost proposals, including a separate price/cost worksheet, and must demonstrate compliance with healthcare privacy standards such as HIPAA, HITECH, and industry security certifications, including data center security and audit results. The solicitation emphasizes experience in healthcare, system integration capabilities, cost-effectiveness, customization, and support services as key evaluation factors, with a points-based selection process. Regulatory and contractual compliance is central, with mandatory agreements including a Business Associate Agreement for PHI handling, confidentiality clauses, and adherence to federal and Texas procurement laws. Bidders must certify they are not debarred or listed on terrorism watch lists, disclose litigation history, and provide HUB or socioeconomic certifications if applicable. The contract stipulates that all proposals be sealed and labeled appropriately, with no specific bar-coding or MIL-STD packaging standards required, as the deliverable is a software system. Payment will be made monthly for an annual subscription, with the primary place of performance in Austin, TX. The contract includes provisions for performance evaluation, quality assurance, and the right for CommUnityCare to audit compliance, with performance complaints to be remedied within 30 days to avoid potential termination. Overall, the procurement emphasizes secure, compliant, and effective patient experience management solutions tailored to healthcare standards and organizational needs.
General Info
Agency
Place of Performance
TX, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
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