This Solicitation opportunity from California was posted on April 4, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Request for Information: Customer Relationship Manager
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The County of Orange's Information Technology department has issued a Request for Information (RFI) seeking qualified vendors to propose a comprehensive Customer Relationship Management (CRM) platform. The goal is to enhance operational efficiency, citizen engagement, and service request management across multiple departments by implementing an integrated system capable of tracking service requests, complaints, inquiries, and feedback from the community. Currently, the county uses the Comcate CRM platform, but this RFI aims to explore available market options and current trends before potentially issuing a formal solicitation or procurement process. The county emphasizes that insurance is not required for this stage, and responses should include a cost proposal based on unlimited seats, with annual costs for a three-year period. Key dates include the RFI release on April 4, 2025, questions deadline on April 14, 2025, and proposal submission deadline on April 25, 2025. The county may also request vendor demonstrations after the RFI closes. Responses to this RFI are non-binding and do not constitute offers, with the possibility that the county may choose not to proceed further. The contract size is estimated between $500,000 and $2,000,000, and interested vendors can contact Timothy Shears via email or phone for further information.
General Info
Place of Performance
CA, USASet-Aside
Documents
0No documents available
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Timeline
Submission Closed
Organization & Contact Information
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