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This Solicitation opportunity from California was posted on April 4, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Request for Information: Customer Relationship Manager

Closed
RFI-017-1739539-TSState & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
Federal
Authentication Services for FISMA Support
Solicitation # SS-FSA-27-005
The Bureau of the Fiscal Service, under the Department of the Treasury, is issuing a Sources Sought Notice (SS-FSA-27-005) to identify 8(a) certified contractors capable of providing commercial engineer and project management services. The primary objective is to secure highly skilled technical support for Information System Security Officer (ISSO) duties and audit liaison services for the Authentication Services General Support System (AS GSS). The scope of work includes the development, maintenance, and oversight of the Authentication Services FISMA system, management of security controls and Continuity of Operations plans, and the administration of Identity, Credentialing, and Access Management (ICAM) functions. Key responsibilities involve managing FISMA lifecycle tasks within the Governance, Risk, and Compliance (GRC) tool, providing guidance on vulnerability scanning, and acting as a liaison for audits conducted by the OIG and GAO. The anticipated period of performance runs from February 5, 2027, to November 4, 2031, with services performed primarily via telework, supplemented by on-site support at designated Bureau of the Fiscal Service facilities. Contractors must adhere to NIST, Treasury, and Fiscal Service IT security standards, and ensure all sensitive deliverables are marked as Controlled Unclassified Information (CUI). Interested 8(a) sources must submit their company identification, socioeconomic status, and available contracting vehicles or price lists by November 16, 2026. This notice is for acquisition planning purposes only and is not a formal request for proposal.
Bureau Of Fiscal Service

POSTED

about 8 hours ago

DEADLINE

in 4 days
NAICS: 541519
New
Federal
Renewal of MSTech Document Rendering Agent Softwar
Solicitation # 28321327Q00000011
The Social Security Administration's Office of Acquisition and Grants is soliciting a single firm fixed-price contract for the renewal of annual subscription-based licenses for the MSTech Document Rendering Agent and MSTech Document eViewer 7 HTML5 Document Viewer for IBM Content Manager 8. This software is critical to the agency's Document Management Architecture Viewer environment, providing essential TIFF and PDF rendering, document annotation, and manipulation capabilities. The contract includes a base period from October 28, 2026, to October 27, 2027, with one option year extending to October 27, 2028, for a total potential term of 60 months. Deliverables include continued software access, maintenance through updates and patches, and online and telephone technical support. Award will be determined using a lowest price technically acceptable (LPTA) analysis, focusing on technical acceptability and price reasonableness. The apparent awardee must undergo a Cybersecurity Supply Chain Risk Assessment (CSCRA) to ensure an acceptable risk level. The software must comply with Section 508 (2017) and WCAG 2.0 Level A and AA standards, with the agency reserving the right to perform accessibility testing before acceptance. Quoters must provide a Unique Entity Identifier, CAGE code, and socioeconomic status under NAICS code 513210. All quotes must be submitted in readable formats, not exceed 20 megabytes, and remain firm for 60 calendar days.
Office of Acquisition and Grants

POSTED

about 15 hours ago

DEADLINE

in 7 days

AI Contract Overview

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The County of Orange's Information Technology department has issued a Request for Information (RFI) seeking qualified vendors to propose a comprehensive Customer Relationship Management (CRM) platform. The goal is to enhance operational efficiency, citizen engagement, and service request management across multiple departments by implementing an integrated system capable of tracking service requests, complaints, inquiries, and feedback from the community. Currently, the county uses the Comcate CRM platform, but this RFI aims to explore available market options and current trends before potentially issuing a formal solicitation or procurement process. The county emphasizes that insurance is not required for this stage, and responses should include a cost proposal based on unlimited seats, with annual costs for a three-year period. Key dates include the RFI release on April 4, 2025, questions deadline on April 14, 2025, and proposal submission deadline on April 25, 2025. The county may also request vendor demonstrations after the RFI closes. Responses to this RFI are non-binding and do not constitute offers, with the possibility that the county may choose not to proceed further. The contract size is estimated between $500,000 and $2,000,000, and interested vendors can contact Timothy Shears via email or phone for further information.

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Orange County Information Technology (OCIT)
Contacts1 person available
OfficeN/A

Full Description

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This Request for Information (RFI) from the County of Orange Information Technology (OCIT) hereby invites qualified Respondents to submit a proposal (including cost) to implement a comprehensive Customer Relationship Management (CRM) platform to enhance the efficiency of County operations, improve citizen engagement, streamline service request management, and foster better communication between government agencies and the community. The platform will serve multiple departments and provide an integrated solution to manage and track service requests, complaints, inquiries, and feedback from citizens. The County currently utilizes the Comcate CRM platform, more on the current platform in the Background section.The purpose of this RFI is to allow qualified Respondents to present proposals and a presentation to assist OCIT in determining what CRM options are available in the marketplace and to understand current market trends. Upon completion of this RFI, OCIT may issue a formal solicitation or utilize other means to procure a CRM. OCIT may, at its sole discretion, choose not to move forward with a solicitation or procurement.Please note:Insurance is not required at this time.Only questions sent via the OpenGov online bidding system will be addressed.OCIT desires a cost proposal in the form of:Unlimited seatsAnnual cost (paid annually)3 YearsIMPORTANT DATESRFI RELEASED - April 4, 2025QUESTION AND ANSWER DEADLINE - April 14, 2025 @ 12PM PCTPROPOSALS DUE - April 25, 2025 @ 3:00PM PCTVENDOR DEMONSTRATION - The County may elect to ask proposers for a demonstration. That request, if any, will be made after the RFI closing date and time.Responses to RFI notices are not offers and cannot be accepted by the County to form a binding Contract,

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