Request for Information for Help Desk Services

REQUEST FOR INFORMATION (RFI) RFI no. FA8770-23-R-9999 Information Resource Support Systems (IRSS) United States Air Force, Assistant Secretary of the Air Force (USAF SAF) Financial Management & Comptroller, Financial Systems Operations (FMF AFFSO) 11 January 2023 THIS NOTICE IS A REQUEST FOR INFORMATION ONLY. This is not a request for proposals and unsolicited proposals will not be accepted in response to this request. This notice is for information and planning purposes only. In accordance with Part 10 of the Federal Acquisition Regulation, the Government is conducting market research to determine the availability and adequacy of potential business sources. This Request for Information (RFI) does not constitute a solicitation for bids or proposals, and it is not to be construed as a commitment by the Government. The information herein is subject to change, and in no way binds the Government to solicit for or award a competitive contract. Non-proprietary responses are preferred; however, responders submitting proprietary information should mark any controlled information in a conspicuous fashion. The Government is not obligated to, and will not, reimburse the contractor for any costs associated with preparing or submitting a response to this notice. Submittals will not be returned to the sender. Please provide information at the unclassified level only. FAR 52.215-3, Request for information solicitation for planning purposes applies to this Request for Information. Description GBBH intends to solicit a Firm-Fixed-Price (FFP) contract for non-personal support services. The support includes providing Help Desk support for Information Resource Support System (IRSS) to include but not limited to on-site services (performed at the Pentagon) including AF/A5DR Coordination, Application Administration, and Help Desk Support, Tier 1&2. An example of Tier 1 support are those tasks that are simplistic in resolution, such as password reset, application account creation, and application permissions. An example of Tier 2 support are those tasks that are more complex, such as application navigation and connectivity and end user training. Additionally, this effort provides remote end-user support, information assurance (IA), software maintenance services, and Planned Program Releases (Sustainment) support. The contractor shall provide Level (Tier) 1 and 2 Help Desk support, and identification, elevation, and tracking for Level (Tier) 3 Help Desk and sustainment support as required. Help Desk Support personnel shall be required to request access and maintain accounts for the Defense Information Systems Agency (DISA) instantiation of Problem Tracking Tool Trouble Tickets. Notional Acquisition and Award Structure The solicitation is expected to be posted during the first quarter of the 2023 calendar year. Award is anticipated by the end of the 2023 calendar year. A draft version of the Performance Work Statement (PWS) and Contract Data Requirements List (CDRLs) is included with this request. The contract length, inclusive of all options, is expected to have a duration of 5 years. Requested Information Vendors are requested to review the PWS and CDRLs, Attachments 1 and 2, and provide responses including the below information: POC information and location CAGE/System for Award Management Unique Entity ID (SAM UEI) Business size assertion under NAICS 541511 ($30M) Socioeconomic status (8a, HUBZone, WOSB, SDVOSB, etc.) Vendor's Technical Capability Provide a statement of technical capability relevant to the PWS. Address briefly how your team will perform this work. Commercial opportunities offered to the general public by your company that the Government should take into consideration regarding the requested support services Vendor's Experience Provide a summary of experience relevant to the PWS including contract number for any Government or Department of Defense (DoD) work Date range of project/work Estimated Overall Cost The Technical Capability and Experience sections when combined should not exceed 10 pages, 8x11 single-spaced. Please provide responses by 1600 EST, 11 February 2023. Please direct responses to Elyse Spraul, Contracting Specialist at elyse.spraul@us.af.mil. Attachments: IRSS PWS DD Form 1423 - CDRLS for IRSS