Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, September 16 at 2:00 PM EDT

Register Free →

Help Desk & User Support Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The contract entails providing Tier 1 and Tier 2 technical support services to end-users of the REMIS system across the Air Force, encompassing comprehensive ticket management, issue resolution, user training, and maintenance of documentation. Support activities are centered on ensuring seamless operation and user proficiency with REMIS, requiring responsive troubleshooting, accurate recordkeeping, and continuous improvement of support materials to address system changes and user needs. Performance is expected to occur primarily in Blairsville, Georgia, with a NAICS code of 541519 indicating it falls under other computer-related services. This subcontract is issued under the Department of Defense, specifically through the FA8770 Aflcmc Gbk organization, and is positioned as a support function integral to operational readiness. While no solicitation number is provided, the contract was posted on May 20, 2026, and no specific set-aside designation is indicated. The work demands a high level of technical expertise, customer service capability, and familiarity with military systems and protocols to effectively serve Air Force personnel in a mission-critical environment.

General Info

Provide Tier 1 and Tier 2 REMIS support for Air Force in Blairsville, Georgia, ensuring system readiness and user proficiency.

Agency

Department Of Defense → FA8770 Aflcmc GbkView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Blairsville, GA, 30512, USA

Set-Aside

NONE

Documents

This scope was carved out of FA877026CB008.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source bridge contract to provide support for the Reliability and Maintainability Information System (REMIS).

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

Posted

subcontract

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDepartment Of Defense → FA8770 Aflcmc Gbk
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → FA8770 Aflcmc Gbk
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Provide Tier 1/Tier 2 technical support to REMIS end-users across the Air Force, including ticket management, user training, documentation updates, and troubleshooting.

Similar Contracts

Same NAICS industry code

NAICS: 541519
New
Federal
IRS Audio-Visual (AV) and Video Teleconferencing (VTC) Enterprise Systems Integration, Support, and Maintenance Master IDIQ
Solicitation # 205AE9-26-Q-00053
The Department of the Treasury, Internal Revenue Service (IRS) is soliciting proposals to establish up to three Multiple-Award Indefinite-Delivery Indefinite-Quantity (IDIQ) contracts for the integration, support, and maintenance of Audio-Visual (AV) and Video Teleconferencing (VTC) enterprise systems. This 100% Total Small Business Set-Aside under NAICS 541519 has a total maximum ordering value of $24,746,987.96 over a five-year lifecycle, estimated from March 1, 2027, to February 29, 2032. The scope includes turn-key solutions for equipment procurement, installation, staging, maintenance, and technology refreshes for approximately 410 conference rooms nationwide. All solutions must strictly align with the IRS enterprise ecosystem, including Poly/HP, Crestron, Q-SYS, AVer, NVX, and Microsoft Teams Rooms. The procurement follows a strict two-phase submission process. Phase 1 is an administrative gate focusing on brand authorizations and staffing compliance, with a revised closing date of September 16, 2026. Only offerors who pass this binary screen will be invited to Phase 2, which requires a blinded technical narrative, past performance records, and a native Excel pricing matrix, with a revised closing date of October 13, 2026. Awards will be based on a Best Value Trade-Off, where technical factors are significantly more important than price. Key requirements include compliance with FISMA, NIST SP 800-53, and ADA accessibility standards. Personnel must hold a favorably adjudicated Moderate Risk Background Investigation (MBI) clearance. The contract utilizes Firm-Fixed-Price (FFP) task orders, and invoicing is mandatory via the Invoice Processing Platform (IPP). Bidders must adhere to strict formatting and blinding protocols for Volume II to ensure a fair evaluation and must utilize the revised pricing and staffing workbooks provided in Amendment 0001.
It Strategy And Modernization

POSTED

about 15 hours ago

DEADLINE

in 7 days
View Details

More opportunities from Department Of Defense → FA8770 Aflcmc Gbk

Same awarding agency

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 650+ contractors already using CLEATUS