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Help Desk & User Support Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing Tier 1 and Tier 2 technical support services to end-users of the REMIS system across the Air Force, encompassing comprehensive ticket management, issue resolution, user training, and maintenance of documentation. Support activities are centered on ensuring seamless operation and user proficiency with REMIS, requiring responsive troubleshooting, accurate recordkeeping, and continuous improvement of support materials to address system changes and user needs. Performance is expected to occur primarily in Blairsville, Georgia, with a NAICS code of 541519 indicating it falls under other computer-related services. This subcontract is issued under the Department of Defense, specifically through the FA8770 Aflcmc Gbk organization, and is positioned as a support function integral to operational readiness. While no solicitation number is provided, the contract was posted on May 20, 2026, and no specific set-aside designation is indicated. The work demands a high level of technical expertise, customer service capability, and familiarity with military systems and protocols to effectively serve Air Force personnel in a mission-critical environment.

General Info

Provide Tier 1 and Tier 2 REMIS support for Air Force in Blairsville, Georgia, ensuring system readiness and user proficiency.

Agency

Department Of Defense → FA8770 Aflcmc Gbk

NAICS

541519 - Other Computer Related Services

Place of Performance

Blairsville, GA, 30512, USA

Set-Aside

NONE

Documents

This scope was carved out of FA877026CB008.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source bridge contract to provide support for the Reliability and Maintainability Information System (REMIS).

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Timeline

PostedMay 20

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → FA8770 Aflcmc Gbk

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → FA8770 Aflcmc Gbk

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1/Tier 2 technical support to REMIS end-users across the Air Force, including ticket management, user training, documentation updates, and troubleshooting.

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