Request for Proposals - Computer Aided Dispatch and Records Management ("CAD/RMS") System Project

The City of Arcadia is seeking proposals for a comprehensive Computer Aided Dispatch and Records Management (CAD/RMS) system to modernize its public safety operations. The solicitation, numbered RFP_Computer_Aided_Dispatch, is open to qualified vendors who can deliver an integrated solution capable of managing emergency dispatch, incident reporting, evidence tracking, and data interoperability with existing systems. Proposals must be submitted by August 17, 2026, at 11:00 AM Pacific Time, and all submissions should align with the technical, operational, and security requirements outlined in the official RFP materials. The system must support real-time communication, mobile access for field personnel, and robust records management compliant with state and federal standards, with performance expected to occur primarily within Arcadia, California, 91066. Interested vendors are directed to access the full RFP documentation through the City of Arcadia’s official website, as key details, specifications, and any addenda may not be fully reflected in publicly abstracted information. Bidders must register on the external portal to obtain complete bid documents and are responsible for verifying all updates, clarifications, or amendments before submission. The Contracting Officer, reachable via the provided email, serves as the sole point of contact for procedural inquiries, while all technical and functional questions must be addressed directly through the City’s designated channels. Participation requires strict adherence to submission guidelines, timelines, and compliance with procurement protocols, and vendors should be prepared to demonstrate implementation experience, system scalability, ongoing support capabilities, and data integration expertise relevant to municipal law enforcement environments.