Request For Proposals For Services Related To The City Of Tustin’s Solid Waste Management Franchise Agreement

The City of Tustin is soliciting proposals for an exclusive franchise agreement for the collection, transportation, processing, and diversion of municipal solid waste, recyclable materials, and organic waste. The scope of work encompasses services for multi-family dwellings, commercial entities, and city facilities, with a strong emphasis on sustainability and compliance with SB 1383 and SB 54. The selected contractor must provide a comprehensive education and outreach plan and maintain rigorous customer service protocols. A key operational requirement includes the provision of specific waste carts that are hot-stamped with city branding, bilingual labels, and required diversion language, manufactured with at least 20% recycled content and designed to resist ultraviolet radiation and abrasive surfaces. Awarding will be based on the most advantageous proposal using a consensus ranking approach, evaluating factors such as service rates, financial capacity, operational experience, and sustainability plans. The evaluation process begins with a pass/fail review of minimum requirements and the Draft Franchise Agreement, followed by a scored evaluation totaling 100 points. Proposers must submit a $25,000 security deposit by February 3, 2027, and provide a performance bond commitment letter. The contract includes strict quality standards for organic processing through the Orange County Waste and Recycling WISE Agreement, where loads exceeding a 0.5% contamination threshold are subject to penalties. Performance is subject to annual container inspections and adherence to ADA compliance for on-premises collection.