RFI 25-0166 Legacy Systems Refresh Market Research Initiative

The California Department of Alcoholic Beverage Control is initiating market research to replace legacy enterprise systems that support its core licensing, enforcement, and administrative functions, with the goal of transitioning from a reactive, paper-intensive environment to a modern, analytics-driven operation. This Request for Information, identified as RFI 25-0166 and solicitation number 0000039496, is posted for responses through July 1, 2026, and is targeted at vendors capable of delivering a secure, scalable cloud platform that enables end-to-end digital workflows. The department seeks solutions that allow the public to submit all license, permit, and modification applications online with integrated electronic payment, while also empowering staff with real-time workload tracking, mobile data collection via GPS-guided field operations, and direct capture of inspection notes and images. The new system must support GIS-enabled mapping, predictive modeling for caseload forecasting, automated alerts for regulatory deadlines, and executive dashboards displaying workload, backlog, and timeliness metrics, including tracking of newly legislated license categories. The technical requirements emphasize robust security, including FedRAMP compliance, mandatory security scans for every release, and secure data gateways that eliminate reliance on email or manual uploads for inspection and enforcement data. Solutions must be fully accessible and support multilingual public-facing interfaces to serve California's diverse population. Vendors are required to submit responses organized by ID number based on specific questions in Section B, after thoroughly reviewing all attached documentation including organizational charts, application forms, inspection sheets, complaint workflows, and program statistics that outline the current operational volume and complexity. Demonstrations of three key processes—licensing, investigation, and disciplinary actions—are mandatory and will take place between August 5 and August 15, 2026, following coordination by the department. Responses may be submitted in Excel, PDF, or Word format, and questions must be directed to Lowela Goessling by June 19, 2026. This RFI is strictly for market research purposes to inform a future procurement scheduled for implementation in late 2028 or early 2029, and no formal contract award, pricing structure, or evaluation criteria are being solicited at this stage.