RFI-25-050-IT MTA MobilityLink Technology

The Maryland Transit Administration (MDOT MTA) is seeking market input through a Request for Information (RFI) to identify advanced software solutions capable of supporting its ADA paratransit demand-response services across Maryland. The agency is particularly interested in cloud-based systems that require minimal on-premise infrastructure, ensuring high levels of security and data integrity while being easily accessible via standard web browsers. The targeted solution should comprehensively manage the entire ADA paratransit lifecycle, including eligibility verification, scheduling, dispatch, and integration with related transportation services. Vendors with proven experience deploying scalable transit technology and providing reliable ongoing support are highly preferred. The RFI aims to gather insights to shape a subsequent Request for Proposal (RFP), with responses due by August 28, 2025. This initiative aligns with the broader goal of enhancing transit service efficiency and accessibility, with a contract value estimated between five and fifteen million dollars. The service performance will predominantly occur within Baltimore City and neighboring counties, with the exact contract duration to be determined following the RFI process. The project emphasizes leveraging innovative, secure, and scalable technology solutions that can seamlessly support large transit operations, ensuring improved service delivery for passengers requiring ADA accommodations. The primary point of contact for this solicitation is Sheryl Robinson, and further details can be accessed through the Maryland state procurement portal.