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This Solicitation opportunity from California was posted on February 13, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFI C5611826-D CDCR Incarcerated Communication Services

Closed
C5611826-DState & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
ServiceNow Maintenance
Solicitation # 2027-RFQ-00215
The County of San Mateo is soliciting quotations for ServiceNow maintenance services to support the San Mateo County Sheriff's Office. The project involves the upkeep, maintenance, and enhancement of a custom-built portal used for Fiscal, Training, and Technical Services Unit requests. Key deliverables include the integration of DocuSign electronic signatures, adjustments to approval workflows, PDF document generation, email notifications, and the creation of dashboards and reports. Additionally, the contractor will handle general administrative tasks such as managing user roles, permissions, and case data updates, while adhering to the County Technology Services Department change request schedule. The preferred contractor should have at least two years of experience providing ServiceNow maintenance for a customized platform within a local government entity, ideally for a law enforcement agency. Compensation will be based on a flat hourly rate shared across the three supported units. The contract requires strict adherence to various legal and regulatory standards, including HIPAA, the Americans with Disabilities Act, and Section 504 of the Rehabilitation Act. Furthermore, the contractor must comply with San Mateo County Ordinance Code regarding the prohibition of non-recyclable plastic disposable food service ware on County property. Award selection will be based on the lowest responsive bid from a qualified and responsible vendor.
Sheriff's Office

POSTED

about 13 hours ago

DEADLINE

in 14 days

General Info

Documents

2
PDF, High priority: read this firstrfi
High
PDF, Low priorityrfi
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia Department of Corrections & Rehab
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts

Full Description

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RFI C5611826-D Information Technology Solution to provide communications to incarcerated people, including but not limited to voice and video calls, electronic messaging, Video Relay Services (VRS), entertainment (music, games, videos), scanned (digital) mail, and educational content on various platforms (e.g. tablets, kiosks, etc.).
Refer to attachment for additional details.
2/15/2024: Added two (2) additional questions to Section C. Requested Information.

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Miguel
Hillary
Keith Deutsch
Christine

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