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ServiceNow Maintenance

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2027-RFQ-00215State & Local

Response Deadline11/19/2026, 05:00:00 PM PST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The County of San Mateo is soliciting quotations for ServiceNow maintenance services to support the San Mateo County Sheriff's Office. The project involves the upkeep, maintenance, and enhancement of a custom-built portal used for Fiscal, Training, and Technical Services Unit requests. Key deliverables include the integration of DocuSign electronic signatures, adjustments to approval workflows, PDF document generation, email notifications, and the creation of dashboards and reports. Additionally, the contractor will handle general administrative tasks such as managing user roles, permissions, and case data updates, while adhering to the County Technology Services Department change request schedule. The preferred contractor should have at least two years of experience providing ServiceNow maintenance for a customized platform within a local government entity, ideally for a law enforcement agency. Compensation will be based on a flat hourly rate shared across the three supported units. The contract requires strict adherence to various legal and regulatory standards, including HIPAA, the Americans with Disabilities Act, and Section 504 of the Rehabilitation Act. Furthermore, the contractor must comply with San Mateo County Ordinance Code regarding the prohibition of non-recyclable plastic disposable food service ware on County property. Award selection will be based on the lowest responsive bid from a qualified and responsible vendor.

General Info

San Mateo County seeks a vendor for ServiceNow maintenance for the Sheriff's Office.

Agency

California → Sheriff's Office

NAICS

541519 - Other Computer Related Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

12 pages · contract-document

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseSolicitation

PostedNov 5

Solicitation

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 05:00:00 PM PSTin 14 days

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Organization & Contact Information

AgencyCalifornia → Sheriff's Office

Contacts2 people available

OfficeRedwood City, CA, 94063, USA

Organization / AgencyCalifornia → Sheriff's Office

Office AddressRedwood City, CA, 94063, USA

Contacts

Deniz TuncFinancial Services Mananger

contact@example.gov

+1 (555) 000-0000

Meliza MoscardiniAdministrative Assistant I

contact@example.gov

+1 (555) 000-0000

Interested Companies (6)

SDI PresenceChicago, IL

P & A Construction and ManagementLos Angeles, CA

Computer AidAllentown, PA

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Full Description

The County of San Mateo is seeking quotations for: ServiceNow maintenance services. The San Mateo County Sheriff's Office utilizes a custom-built portal in ServiceNow for all Fiscal, Training, and Technical Services Unit related requests which are routed to each respective bureau. This system incorporates detailed workflows, approvals, and County and Sheriff's Office procurement, training, and invoicing policies and procedures. Contractor must adhere to County Technology Services Department change request schedule and process. Contractor will provide upkeep, maintenance, and enhancements as needed to the ServiceNow application. Enhancements include, but are not limited to: Integration of Docusign electronic signature capability. Adjustments to existing approval workflows. Adjustments to existing PDF document generation functionality. Adjustments to existing email notifications. Creation of additional dashboards and reports. General administrative and support tasks, including: User roles and permissions Group management Changes to assignment and routing Manual case data updates as required. PREFERRED QUALIFICATIONS: Contractor must have provided ongoing ServiceNow maintenance for a customized platform for a local government entity for at least two years – preferably for a law enforcement agency. FEE: Costs should be billed at a flat hourly rate. Total hours will be shared between Fiscal, Technical Services, and Training. Please complete the Pricing Bid Table in section 3 and please also upload your competitive quotation. Cost and conformity to specifications in the scope of this RFQ will be considered. After an evaluation of all quotations, a County contract is expected to be awarded in association with the lowest, responsive bid received from a qualified, responsible vendor.