RFI No. 26-001 Compensation and Restitution System Modernization

State of California RFI No. 26-001 Compensation and Restitution System Modernization Tender # 0000040156 Closing Date : 09/24/2026 at 14:00 PM Contact: Contact: Matha Vang Phone: 916/491-3883 Email: matha.vang@victims.ca.gov Details: The California Victims Compensation Board (CalVCB) is issuing this Request for Information (RFI) to solicit innovative input from qualified vendors (Respondents) for a modernization solution to replace CalVCBs current claims processing system. The Compensation and Restitution System (CaRes) provides a means to capture and process all the information associated with a claim to determine eligibility. Bills are also captured and processed for benefit determination and then payments are processed and sent to the claimants and/or providers. CaRes is currently a workflow-based system that follows the claim through its life cycle. Work flows within the current system through work items generated and presented in queues for staff, with designated permissions. Reports are generated to review aging, assigned and processed work. The application comes in (online, via mail or email), and if accompanied by appropriate supporting information, an eligibility determination is made. If supporting information is absent, the application must be held and the supporting information requested - either from the claimant or external sources (i.e., crime reporting agencies, Department of Justice, etc.). Once a determination can be made, the application is either approved or denied, and any associated bills can be reviewed for processing. There is an emergency award process that allows for expedited reviews in dire circumstances. Both documentation of the emergency request and independent processing of the application must be available. Disclaimer: This bid is researched and provided for information purposes only. To participate in this bid opportunity, interested vendors are sometimes required to register on the State of California's website. Please refer to the originating organization for any information relating to this. Direct all queries pertaining to the language, the content or any missing or inaccurate information within this abstract to its originator, as indicated in the advertisement. Note: When you click on the link below, a new window will open to the site where you can locate more information regarding this bid. You may need to search the site to locate the bid. View Bid Information Biddingo.com is not responsible for the contents of the third party site and does not make any representations regarding the content or accuracy of materials on such third party web sites. If you decide to access them, you do so at your own risk.