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This Solicitation opportunity from California was posted on May 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFO IT Disaster Recovery Strategy

Closed
5000002930State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
ServiceNow Maintenance
Solicitation # 2027-RFQ-00215
The County of San Mateo is soliciting quotations for ServiceNow maintenance services to support the San Mateo County Sheriff's Office. The project involves the upkeep, maintenance, and enhancement of a custom-built portal used for Fiscal, Training, and Technical Services Unit requests. Key deliverables include the integration of DocuSign electronic signatures, adjustments to approval workflows, PDF document generation, email notifications, and the creation of dashboards and reports. Additionally, the contractor will handle general administrative tasks such as managing user roles, permissions, and case data updates, while adhering to the County Technology Services Department change request schedule. The preferred contractor should have at least two years of experience providing ServiceNow maintenance for a customized platform within a local government entity, ideally for a law enforcement agency. Compensation will be based on a flat hourly rate shared across the three supported units. The contract requires strict adherence to various legal and regulatory standards, including HIPAA, the Americans with Disabilities Act, and Section 504 of the Rehabilitation Act. Furthermore, the contractor must comply with San Mateo County Ordinance Code regarding the prohibition of non-recyclable plastic disposable food service ware on County property. Award selection will be based on the lowest responsive bid from a qualified and responsible vendor.
Sheriff's Office

POSTED

about 13 hours ago

DEADLINE

in 14 days

General Info

Documents

2
PDF, High priority: read this firstamendment
High
PDF, High priority: read this firstrfp
High

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from May 31, 2024 to May 23, 2024. The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → State Teachers Retirement System
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts

Full Description

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As of the offer due date, respondent must hold a current (TDDC) MSA agreement.
The purpose of this RFO is to select an experienced team with detailed knowledge and experience of providing disaster recovery (DR) assessment, strategy, plan, and processes. The consulting team (hereafter Contractor) will work alongside staff within the TRS Technology Services (TS) Branch.
The Contractor will review existing IT DR processes and implement new processes that are optimized and agile to increase efficiency and resiliency, using as much of the current technologies at TRS as possible. The Contractor will also provide guidance and support around organizational change management to ensure a successful implementation of the new processes. The services required are described in Exhibit A, Statement of Work, included in this document.

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Miguel
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Keith Deutsch
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