RFP-171-260000002210-2 | DHHS - Client Consent Income Verification Service RFP

The Michigan Department of Health and Human Services, through the Department of Technology, Management and Budget, is soliciting proposals under RFP-171-260000002210-2 for a Client Consent Income Verification Service, with responses due by July 28, 2026. The contract seeks a vendor to deliver a comprehensive software solution integrated with state systems to verify income eligibility for clients with their consent, primarily supporting public assistance programs. Performance is expected across various locations in Michigan, with no single fixed site, and will be governed by milestone-driven timelines including initial transition within 30 days, system integration by day 90, operational readiness by day 120, and full capability by day 180. Evaluation of proposals emphasizes technical merit over price, with the Statement of Work and Business Specifications Worksheet collectively carrying 60% of the total evaluation weight, followed by Data Security Requirements at 20%, Service Level Agreement at 10%, and the Vendor Question Worksheet at 10%. The award will be made on a best-value trade-off basis, not as a lowest price technically acceptable contract, allowing consideration of economic impact, total cost of ownership, prior performance, and Service-Disabled Veteran-Owned Business status. The vendor must adhere to stringent data security and privacy obligations, including storing and processing all state data exclusively within the United States or its territories, prohibiting offshore resources, and banning the commercial use, mining, or training of AI/ML models with state data without explicit written consent. Key personnel, including a Project Manager, Security Officer, and Technical Specialist, must be approved by the state, with unauthorized replacements incurring a $25,000 penalty per individual. All personnel require background checks via Michigan State Police and NCIC fingerprinting, annual ICHAT rechecks, and drug testing, with the contractor bearing all associated costs. The contract includes options for up to five additional one-year terms, with fees capped at a 3% annual increase, and requires the state’s prior approval for any subcontracting, media communications, or system modifications. Insurance coverage must include commercial general liability, automobile liability, workers’ compensation, and cyber liability, with the state named as additional insured. Proposals must be submitted electronically via the SIGMA VSS portal, limited to 30 MB per file, in editable formats such as Word or Excel, with PDFs permitted only as copies. Pricing must be submitted separately and includes tables for SaaS licensing, support