RFP #24-0037-7 - Utility Billing Software Solution

Chatham County is seeking proposals from qualified firms to implement a comprehensive web-based SaaS billing system specifically designed for Fire Subscription Fee billing and account management. The system should encompass a full suite of features including a robust billing and accounts receivable module, a real-time customer portal, document management capabilities, and customizable reporting options. It must support real-time and batch payment posting, along with multiple customer notification methods such as email, text, voice mail, and letters to enhance communication. The solution should also include functionalities for managing delinquent accounts, offering payment plans within approved parameters, and facilitating account balance adjustments and status updates. Additionally, automation features like bots are expected to streamline routine operations such as billing, delinquency management, and report generation, ensuring efficiency and accuracy in daily operations. The solicitation, identified as RFP #24-0037-7, was posted on March 10, 2024, with a response deadline of April 10, 2024. The project is managed under the NAICS code 561320, indicating a focus on administrative and support services, and is overseen by the Georgia state agency, specifically the Barrow County Airport Authority. The primary point of contact for this procurement is Robin Maurer, reachable via email at [email hidden] or by phone at [phone hidden]. Interested firms can find additional details and submit their proposals through the provided online portal link.