RFP 27-02TM Ticketing System

The City of Hampton is soliciting proposals for a comprehensive event ticketing system to be furnished, operated, and maintained across various locations within the city. Interested offerors must submit their responses by June 17, 2026, at 4:00 PM, following the issuance of the solicitation on June 1, 2026 under reference number RFP-121473. The contract involves delivering a robust, scalable solution capable of handling ticket sales, access control, reporting, and customer service functions for municipal events, with performance expected throughout Hampton, Virginia. The system must integrate seamlessly with existing city operations and support multiple payment methods, user authentication, and real-time data analytics. The City seeks vendors with proven experience in providing similar enterprise-level ticketing services to public sector entities, emphasizing reliability, security, and ease of use for both staff and patrons. Proposals will be evaluated based on technical capability, cost-effectiveness, implementation timeline, ongoing support structure, and past performance. Questions and communications regarding the solicitation should be directed to Tammy Martin at tmartin@hampton.gov or by phone at 757-727-2205. All submissions must be made through the official vendor portal linked in the solicitation, and no set-aside provisions are indicated for this procurement.