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This Solicitation opportunity from Maryland was posted on February 1, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFP-AM-2024-002 Managed IT Services

Closed
RFP-AM-2024-002State & Local

Contract Overview

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NAICS: 541519
New
SLED
ServiceNow Maintenance
Solicitation # 2027-RFQ-00215
The County of San Mateo is soliciting quotations for ServiceNow maintenance services to support the San Mateo County Sheriff's Office. The project involves the upkeep, maintenance, and enhancement of a custom-built portal used for Fiscal, Training, and Technical Services Unit requests. Key deliverables include the integration of DocuSign electronic signatures, adjustments to approval workflows, PDF document generation, email notifications, and the creation of dashboards and reports. Additionally, the contractor will handle general administrative tasks such as managing user roles, permissions, and case data updates, while adhering to the County Technology Services Department change request schedule. The preferred contractor should have at least two years of experience providing ServiceNow maintenance for a customized platform within a local government entity, ideally for a law enforcement agency. Compensation will be based on a flat hourly rate shared across the three supported units. The contract requires strict adherence to various legal and regulatory standards, including HIPAA, the Americans with Disabilities Act, and Section 504 of the Rehabilitation Act. Furthermore, the contractor must comply with San Mateo County Ordinance Code regarding the prohibition of non-recyclable plastic disposable food service ware on County property. Award selection will be based on the lowest responsive bid from a qualified and responsible vendor.
Sheriff's Office

POSTED

about 16 hours ago

DEADLINE

in 13 days

AI Contract Overview

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The Prince Georges County Memorial Library System in Maryland is seeking proposals from qualified Managed Services Providers to deliver comprehensive IT support services. The scope of work includes network monitoring, help desk ticketing and triage, computer maintenance, patch management, and third-party application patching, aiming to enhance the library’s technological infrastructure and operational efficiency. The solicitation, titled RFP-AM-2024-002, was posted on February 1, 2024, with a response deadline of March 4, 2024. Interested vendors are encouraged to submit their proposals by this date to be considered for this opportunity. The contract falls under the NAICS code 541519, which pertains to other computer related services, and is targeted at service-disabled, veteran-owned, or other small local government entities, although no specific set-aside type is indicated. The primary point of contact for inquiries is Tanyita Bones, reachable via email at [email hidden]. The procurement process is managed through the Maryland state extranet portal, providing detailed information and submission guidelines for interested providers.

Documents

1
PDF, High priority: read this firstrfp
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMaryland → Prince Georges County Memorial Library System
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
Tanyita BONES

Full Description

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PGCMLS seeks proposals from qualified Managed Services Providers for network monitoring, help desk ticketing and triage, computer maintenance, patch management, and third-party application patching. 

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