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This Solicitation opportunity from Texas was posted on July 11, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFP Customer Information System (CIS) Software

Awarded
25-0128State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City of Fort Worth is seeking proposals for a complete, turn-key software solution for the Fort Worth Water Department, encompassing a Customer Information System (CIS), Customer Relationship Management (CRM), and Mobile Workforce Management System (MWFM). This procurement focuses on a SaaS cloud-based architecture that is scalable, secure, and reliable. Key technical requirements include integration with MuleSoft ESB, Selectron IVR, Avaya CTI, and Smart Energy Water, as well as capabilities for water and stormwater rate modeling, document storage, and automated letter and notice management. Proposers must provide a 10-year Total Cost of Ownership pricing model covering hosting, managed services, and third-party licenses. Evaluation of proposals is based on a comprehensive point system, with the highest weight placed on vendor self-scoring, followed by organizational experience, architecture, security, and AI capabilities. The top three scoring vendors will be invited to provide demonstrations. Submissions must be made via the Bonfire Portal by August 28, 2025. Required documentation includes a qualification questionnaire, a conflict of interest disclosure, and a list of up to ten utility references. The final agreement will be governed by the City of Fort Worth Vendor Services Agreement for Information Technology.

General Info

Agency

Texas → City Of Fort Worth

Contract Value

$0

NAICS

N/A

Place of Performance

TX, USA

Set-Aside

NONE

Awardee

Itineris NA

Award Issued Date

Documents

34

25-0128BF Lift Station Bid Form

XLSX, High priority: read this firstrfb
High

4-F. Field Verification

PDF, High priority: read this firstspecifications
High

Bid #25-0128 - Attachment C: Emergency Hurricane or Disaster Conditions

PDF, High priority: read this firstspecifications
High

Bid #25-0128 Attachment D: Commercial Reference Form

PDF, High priority: read this firstpast-performance
High

Bid #25-0128 - Attachment E: Service Personnel Form

PDF, High priority: read this firstspecifications
High

Bid #25-0128 - Certification Page

PDF, High priority: read this firstcertification
High

Bid #25-0128: Lift Station Installation, Maintenance, & Repair Services

PDF, High priority: read this firstitb
High

City of Fort Worth - Vendor Services Agreement (IT)

PDF, High priority: read this firstcontract-document
High

Exhibit A - Reports

PDF, High priority: read this firstspecifications
High

Exhibit B - FWWD RFP Functional Requirements

XLSX, High priority: read this firstspecifications
High

Exhibit C - FWWD RFP Technical Requirements

XLSX, High priority: read this firstspecifications
High

Exhibit D - FWWD Narrative Requirements - Software

DOCX, High priority: read this firstsow
High

Exhibit E - FWWD CIS Pricing Model

XLSX, High priority: read this firstspecifications
High

Exhibit F - Functional and Technical Requirements Instructions

PDF, High priority: read this firstspecifications
High

Exhibit H - Interfaces

PDF, High priority: read this firstspecifications
High

Exhibit I - End Users

PDF, High priority: read this firstspecifications
High

Exhibit J - 2025 Water, Wastewater, and Stormwater Rates

PDF, High priority: read this firstspecifications
High

Exhibit K - Letters & Notices

PDF, High priority: read this firstspecifications
High

RFP-01 Instruction to Proposers - City of Fort Worth

PDF, High priority: read this firstrfp
High

RFP 25-0128 Auto Service Provider University of Missouri-Saint Louis

PDF, High priority: read this firstrfp
High

RFP 25-0128 - Customer Information System (CIS) Reference Sheet

PDF, High priority: read this firstpast-performance
High

RFP 25-0128: Customer Information System (CIS) Software - Evaluation Factors

PDF, High priority: read this firstspecifications
High

RFP 25-0128 - Customer Information System (CIS) Software Questionnaire

PDF, High priority: read this firstrfp
High

RFP 25-0128 RFP-03: Authorized Signature and Contact Details

PDF, High priority: read this firstrfp
High

University of Missouri General Terms and Conditions 03.31.25

PDF, High priority: read this firstterms-and-conditions
High

University of Missouri Instructions to Respondents

PDF, High priority: read this first4 pages · instructions-to-respondents
High

Attachment B: SMBE Certification Form

PDF, Low prioritycertification-form
Low

Bid #25-0128 Attachment G - Coercion for Labor and Services Affidavit

PDF, Low priorityother
Low

Bid #25-0128 Attachment H - Foreign Country of Concern Affidavit

PDF, Low priorityspecial-notice
Low

Bid #25-0128 Lift Station Installation, Maintenance & Repair Services

PDF, Low priorityaward
Low

Bid #25-0128 Lift Station Installation, Maintenance & Repair Services Award

PDF, Low priorityaward
Low

Bid #25-0322 Pesticide Treatment Rejection Memo

PDF, Low prioritydetermination-and-findings
Low

Exhibit G - FWWD Glossary

PDF, Low priorityspecifications
Low

RFP 25-0128 - Conflict of Interest Questionnaire (CIQ)

PDF, Low priorityother
Low

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Timeline

2 updates
PhaseAwarded
Posted

Solicitation

Notice updated

Response deadline changed from Jan 28, 2025 to May 1, 2025. The notice title changed. NAICS code removed. The notice description changed. The point of contact changed.

Notice updated

Response deadline changed from May 1, 2025 to Aug 28, 2025. The notice title changed. NAICS code added: 522320. The notice description changed. The point of contact changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyTexas → City Of Fort Worth
ContactsNo contacts available
OfficeTX, USA
Organization / AgencyTexas → City Of Fort Worth
Office AddressTX, USA
ContactsNo contact information available

Full Description

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The City of Fort Worth is requesting proposals from qualified firms for the provision of a complete, turn- key Customer Information and Utility Billing system (CIS), Customer Relationship Management (CRM), and Mobile Workforce Management System (MWFM), to be utilized by Fort Worth Water Department (FWWD).

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