RFP FOR ROADSIDE ASSITANCE PROGRAM FOR COMPANY WIDE FLEET
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Cherokee Nation Entertainment, LLC (CNE) is soliciting bids under Procurement #165002 for a professional roadside assistance program to support a company-wide fleet of approximately 214 vehicles of various sizes in Oklahoma. The required services must be available 24/7/365 and include towing up to 100 miles for light, medium, and heavy-duty vehicles, winching and recovery, tire changes, vehicle lockouts, battery jump-starts, and fuel delivery. A critical requirement is that all customer service, dispatching, and roadside communication must be handled by agents located within the United States, with a strict prohibition against international outsourcing for call handling. Bids are due by 4 PM Central on October 29, 2026. Proposals will be evaluated based on operational capability, competitive pricing, and proven service quality supported by references from comparable commercial customers. Additionally, bidders must provide detailed documentation regarding standard and maximum response times categorized by region and vehicle class, as well as clear escalation procedures for delayed service. The primary point of contact for this solicitation is Carrie Souter.
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