This Solicitation opportunity from Hawaii was posted on May 23, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFQ 24002615 LINUX AZURE 24 x 7 x 365 MAINTENANCE TECH SERVICES & SUPPORT

Closed

24002615State & Local

Submission Closed05/29/2024

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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TEFCA Technical and Operational Support

Office Of The Assistant Secretary For Financial Resources (asfr)

POSTED

about 15 hours ago

DEADLINE

in 28 days

AI Contract Overview

The Hawaii Employees’ Retirement System (ERS) is seeking proposals from qualified professional IT vendors to provide comprehensive Linux Azure Cloud support services. The contract requires the selected vendor to deliver support during standard business hours from Monday to Friday, 7:45 am to 4:30 pm HST, with additional support available 24/7/365, ensuring a response time of no more than four hours. Vendors must possess relevant technical and business certifications from leading providers such as Microsoft and Oracle, along with at least five years of recent, active experience, including a minimum of three state government clients with similar scope and complexity. The support services are to be provided for an initial one-year period, starting from the notice to proceed or purchase order issuance. The selection process involves a formal solicitation, with the Hawaii eProcurement system (HIePRO) issuing notices of recommended vendors and subsequent notifications of award, including the issuance of a purchase order or notice to proceed. The awarded vendor must have a physical office in Hawaii, specifically on Oahu, and be prepared to support the project either virtually or onsite as directed by ERS IT. The contract is contingent upon the availability of funds and approval by the Department of the Attorney General and the Governor. The state reserves the right to reject any bids, waive defects if in its best interest, and hold bids for up to 60 days post-opening, with all contractual obligations subject to legal and statutory approvals.

General Info

Agency

Hawaii Department of Budget and Finance

NAICS

541519 - Other Computer Related Services

Place of Performance

HI, USA

Set-Aside

NONE

Documents

rfq

High

AI Contract Breakdown

Uniform Contract Format

View Full Breakdown

Timeline

PhaseClosed

PostedMay 23

Solicitation

Response DeadlineMay 29

Deadline has passed

Submission Closed

05/29/2024

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Organization & Contact Information

AgencyHawaii Department of Budget and Finance

Contacts1 person available

OfficeN/A

Organization / AgencyHawaii Department of Budget and Finance

Office AddressN/A

Contacts

Melendrez Pmo Steven J

Full Description

The Employees’ Retirement System of the State of Hawaii (ERS) is soliciting proposals from Qualified Vendors, for standard business hours of Monday thru Friday 0745 to 4:30 pm HST, and vendor is to have availability based upon a 24 x 7 x 365 support with a 4 hour response time. Offeror's are to be Professional Information Technology firms who have the requisite credentials and experience in providing Linux Azure Cloud support. Vendor is to have all requisite technical and business certifications not limited to but including from Microsoft and Oracle companies in order to complete the requirements stated in the specification. Vendors are to have a minimum of (5) recent/active years of experience with a minimum of (3) state government clients of similar scope, scale and complexity of ERS. Vendor to provide 24 x 7 x 365 support services for a one-year term (1 year) term from notice to proceed (NTP), or purchase order issuance. Compliance: At conclusion of the solicitation HIePRO will issue an electronic notice of recommended vendor selection for award consideration for the solicitation. The state will provide subsequent notification which will include a fully executed Purchase Order (PO) or a Notice to Proceed (NTP). The vendor who receives electronic notification from HIePRO is advised to wait until the receipt of the PO or the NTP before proceeding to support the requirements of the solicitation. Support: Vendor support is required based upon 7 x 24 x 365 service. Due to the nature and coordination required to support this RFQ the awardee is required to have a physical office in Hawaii, on the island of Oahu. The direction to the vendor from the State to provide virtual support or onsite is at the sole discretion and decision of ERS IT. Other award condition: A. The State may reject any or all bids and waive any defects if it is determined the rejection or waiver is in the best interest of the State. B. The State may hold all bids up to sixty (60) calendar days from the date bids were opened. Unless otherwise required by law, bids may not be withdrawn without penalty after submittal into HIePRO. C. The award of the contract is conditioned upon funds made available for the project (or projects if applicable). D. Any agreement or contract is subject to approval by the Department of the Attorney General, and the approval of the Governor, as may be required by statute, regulation, rule, order, or other directive.