RFQ for SaaS ITSM Platform

The Oregon Department of Transportation (ODOT) is soliciting proposals under RFQ S-73000-00015263 to procure a Software-as-a-Service (SaaS) Information Technology Service Management (ITSM) platform. The selected vendor will be responsible for the full implementation of the platform, including requirements validation workshops, environment configuration, and the migration of historical data. The scope of work encompasses the setup of a service catalog with approximately 12 items and the management of asset records for roughly 10,000 devices, 500 servers, 500 network devices, and 1,600 software assets, supporting 252 IT personnel and 5,000 self-service users. The contract includes five years of continued maintenance and operations support, subscription, and hosting. Award decisions will be based on the most advantageous offer, considering platform features, ongoing costs, and the ability to meet the agency's timeline. Technical requirements mandate compliance with NIST SP 800-53 Moderate security controls, Oregon’s Statewide IT Control Standards, and the State Policy on Cyber and Information Security. Proposers must provide a detailed pricing sheet, a sample project plan, and three professional references from the past five years. Final acceptance of the system requires 30 days of continuous daily operation without high- or medium-severity defects and the successful validation of 100% of agreed-upon migrated historical data. All submissions must be uploaded via OregonBuys by the deadline of October 29, 2026.