SaaS Omnichannel Communication Platform

NOTICE OF PROPOSED PROCUREMENT (NPP)Reference Number:23-222062Solicitation Number:23-222062Organization Name:Department of foreign Affairs, Trade and DevelopmentSolicitation Date:2023-03-01Closing Date:2023-05-15 02:00 PM Eastern Time ETAnticipated Start Date:as soon as possibleEstimated Delivery Date:2023-05-01Estimate Level of Effort: Up to one year for the initial contract periodContract Duration:The contract period will be from Contract award to April 30, 2028 with an irrevocable option to extend it for up to four (1) one-year periods.Solicitation Method:CompetitiveComprehensive Land Claim Agreement Applies:NoNumber of Contracts:1Applicable Trade Agreements:World Trade Organization Agreement on Government Procurement (WTO-AGP),the Canada-Chile Free Trade Agreement (CCFTA), the Agreement on Internal Trade (AIT), the Canada-Peru Free Trade Agreement (CPFTA), the Canada-Columbia Free Trade Agreement (CColFTA), and the Canada-Panama Free Trade Agreement (CPanFTA)Requirement DetailsThe Emergency Watch and Response Centre (EWRC) is Global Affairs Canada’s 24/7 365 Day communication hub that provides consular services to Canadian citizens in need of routine or emergency assistance outside of Canada. Global Affairs Canada requires a Vendor to provide access up to thirty (30) seats to a web-based SaaS integrated communications platform that will integrate the most popular global chat applications. At a minimum the following communication channels must be integrated into the platform: SMS, WhatsApp, live chat (website integrations). The online platform must have capability to deploy artificial intelligence / machine learning tools, such as chat bots, that integrate with all communication channels. Chat bots, as well as any client facing interface within the control of the vendor, must be available in English and French. The period of the contract will be from contract award date until one (1) year later plus four (4) one-year irrevocable options allowing Canada to extend the term of the contract.Incumbent Information:Supplier: Comm100Duration: December 15, 2022 to April 15, 2023Value: $42,466.67 (Taxes excluded)There is a security requirement associated with this solicitation.Contract AuthorityName: Stephen BrownPhone Number: 343-203-1305Email Address: stephen.brown@international.gc.caInquiriesInquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.