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SaaS Operational Support and Customer Success Services

Active

State & Local

Response Deadline10/20/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for SaaS Operational Support and Customer Success Services provides technical account management and operational support for prime contractors working on Portland Public Schools projects. The agreement focuses on delivering system uptime and technical resolution through remote support and ticketing systems, with a dedicated Customer Success Manager assigned to oversee tiered support and resolution targets, particularly during peak school-year windows. The contract requires strict platform compliance with Oregon Department of Education and ODOT regulations. Managed by the Purchasing and Contracting Department of Portland Public Schools in Oregon, the opportunity is categorized under NAICS code 541519. The response deadline for this solicitation is October 20, 2026.

General Info

SaaS operational support and customer success services for Portland Public Schools by October 2026.

Agency

Oregon → Purchasing & Contracting Department of Portland Public SchoolsView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

OR, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-037.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Student Transportation Routing and Operations Platform

AI Contract Breakdown

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Timeline

PostedSep 18

subcontract

Response DeadlineOct 20

Submission deadline

Response Deadline

10/20/2026, 09:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyOregon → Purchasing & Contracting Department of Portland Public Schools

ContactsNo contacts available

OfficeN/A

Organization / Agency

Oregon → Purchasing & Contracting Department of Portland Public Schools

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical account management and operational support for prime contractors on Portland Public Schools projects. Assigns a Customer Success Manager to manage tiered support and resolution targets, specifically during peak school-year windows. Ensures platform compliance with Oregon Department of Education and ODOT requirements. Uses remote support and ticketing systems. Delivers system uptime and technical resolution.

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