Salesforce Center of ExcellenceBid Documents

The contract solicitation issued by the Indiana Office of Technology seeks proposals for establishing a Salesforce Center of Excellence (CoE) under RFP 26-86280. The CoE aims to support state agencies in developing low code/no code (LCNC) solutions by promoting best practices, enterprise governance, training, and ongoing support. The initiative focuses on increasing adoption and standardization of LCNC platforms across state agencies, fostering collaboration, mitigating risks, reducing total cost of ownership, accelerating project delivery, and ultimately achieving cost savings and enhanced constituent services. The contract anticipates the use of cloud-based hosting solutions aligning with the State’s security frameworks, including compliance with standards such as NIST 800-53 Revision 5 and the Risk and Assurance Management Program (RAMP), while ensuring data residency and protection requirements are met within U.S. borders. The solicitation outlines comprehensive requirements covering technical, administrative, and compliance aspects. Respondents must address hosting infrastructure options, security, and data governance, including encryption, breach notification, and incident response consistent with Indiana’s Information Security Framework and relevant state statutes. The proposal process mandates the submission of various mandatory documents such as cost and technical proposals, subcontractor commitment forms for Minority & Women Business Enterprises (MWBE) and Indiana Veteran Owned Small Businesses (IVOSB), attestation of compliance with contract and solicitation terms, and responses to AI usage inquiries based on applicable Indiana code definitions. Additionally, detailed company business information, financial stability, references, and prior performance documentation are required. The contract emphasizes the State’s commitment to diversity and inclusion through subcontractor participation and mandates adherence to transparency and auditing provisions typical of state service agreements. Point of contact for the solicitation is provided, along with access to official procurement portals for up-to-date information and submission deadlines.