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Salesforce Technical Support and Systems Engineering

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract focuses on providing advanced technical support and infrastructure engineering for prime contractors working on State of Illinois agency projects. The scope of work includes systems engineering, network optimization specifically for Salesforce connectivity, and Tier 3 troubleshooting utilizing IT infrastructure monitoring tools. Personnel assigned to this contract are required to hold certifications in either Systems Engineering or Network Engineering. The primary deliverables for this engagement include maintaining system uptime, resolving technical support tickets, and producing infrastructure optimization reports. The work is performed in Springfield, Illinois, under NAICS code 541512, and is managed through the Applications agency of the State of Illinois.

General Info

Technical support and infrastructure engineering for State of Illinois agency projects in Springfield.

Agency

Illinois → ApplicationsView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Springfield, IL, 62702, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-448DOIT-APP44-B-49309.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-448DOIT-APP44-B-49309 | JPMC Salesforce Prod and Srvces

AI Contract Breakdown

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Timeline

PostedSep 25

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Organization & Contact Information

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AgencyIllinois → Applications

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Applications

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides advanced technical support and infrastructure engineering for prime contractors on State of Illinois agency projects. Performs systems engineering, network optimization for Salesforce connectivity, and Tier 3 troubleshooting using IT infrastructure monitoring tools. Requires Systems Engineering or Network Engineering certifications. Delivers system uptime, resolved technical support tickets, and infrastructure optimization reports.

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