Salt Lake City Request for Proposals SLCI26082 Citywide Cashiering and Point of Sale Solution

Salt Lake City Corporation is seeking a comprehensive, citywide cashiering and point of sale solution to streamline payment processing across multiple departments, excluding the Department of Airports and the Department of Public Utilities. The solicitation seeks a SaaS-based, secure, scalable system that integrates seamlessly with the City’s Workday financial management platform, supports in-person, kiosk, and online payments, and handles diverse payment methods including cash, checks, credit/debit cards, ACH, e-checks, and IVR. The solution must comply with stringent security and compliance standards, including PCI DSS v4.0, NACHA, GDPR, UCPA, GRAMA, and the Utah Data Breach Notification Act, while also meeting ADA, Section 504, and Section 508 accessibility requirements by conforming to WCAG 2.1 Level AA guidelines. Data must be stored within the continental United States, and all systems must enforce TLS 1.2 or higher with secure connectivity via Site-to-Site VPN or ExpressRoute. Contractors must provide proof of cyber risk insurance with a minimum $5 million per claim limit, professional liability coverage of $1 million per occurrence, and commercial automobile liability insurance with a $1 million combined single limit, and must indemnify the City against claims arising from their services. The evaluation process is highly structured and competitive, with a total of 2,300 points available across technical, interview, and cost components. Technical criteria account for 1,400 points, with critical emphasis on proposed solution description (250 points), technical architecture and IMS requirements (250 points), implementation and go-live strategy (300 points), and support and SLAs (225 points). Additional weighting is assigned to reporting, qualifications, and staffing. Offerors must achieve a minimum score of 980 on the technical evaluation and 140 on the interview to advance, with failure to meet these thresholds resulting in immediate disqualification. Cost represents 300 points, awarded based on the lowest total price, while the interview and demonstration add another 200 points. Proposals must include mandatory attachments such as SOC 2 and PCI audit reports, architecture diagrams, test scripts, training materials, and a signed service level agreement. The contract term runs through June 30, 2031, with options for one three-year extension and additional annual renewals, plus a possible four-month extension. Contractors must certify their solution can apply credit card