Salt Lake City Request for Proposals SLCI26082 Citywide Cashiering and Point of Sale Solution

Salt Lake City Corporation is soliciting competitive sealed proposals for a secure, scalable, and fully integrated citywide cashiering and point of sale solution for the Department of Finance, excluding the Department of Airports and the Department of Public Utilities. The objective is to standardize payment workflows and improve integration with the City's Workday financial management system. The required solution must support multiple payment channels, including in-person cashiering, online and remote processing, and self-service kiosks, while accepting various payment methods such as cash, checks, credit/debit cards, ACH, and E-checks. The contract term runs through June 30, 2031, with an option for one additional three-year extension. The selected provider must deliver a hosted SaaS solution that complies with PCI DSS v4.0, NACHA, and various Utah state data protection and accessibility laws, including WCAG 2.1 Level AA. Technical requirements emphasize secure connectivity via VPN or ExpressRoute and integration with Chase Paymentech. Evaluation is based on a weighted scoring system totaling 2,300 points, covering technical capabilities, implementation plans, interviews, and cost. Offerors must pass specific technical and interview score thresholds to remain eligible. Key insurance requirements include professional liability and cyber risk insurance with a limit of at least 5 million dollars per claim. Proposals must be submitted electronically via the Utah Public Procurement Place by the specified deadline.