Samsung ProCare Technical Support 26-27

Shared Services Canada is soliciting bids for Samsung ProCare Elite Technical Support under solicitation number BPM026049, with a deadline of June 29, 2026, at 14:00 EST. The contract, titled Samsung ProCare Technical Support 26-27, is classified under NAICS code 811210 and is open to federal contractors with no set-aside conditions. The contract period spans three years, from September 8, 2026, to September 7, 2029, and requires continuous delivery of technical support services across Canada. Bidders must submit firm unit prices in Canadian dollars on a Delivered Duty Paid (DDP) basis, inclusive of all costs such as equipment, software, peripherals, cabling, and applicable taxes, with the total bid price calculated as the sum of all line items in Annex B plus GST/HST. The only line item specified is for a three-year Elite Technical Support package, with a quantity of three units. All proposals must be submitted exclusively through the SSC P2P portal and must adhere to strict formatting rules: the technical bid must include both PDF and Word versions with PDF taking precedence, while the financial bid must be in original Excel format only, with pricing permitted solely within that document. Bidders are required to complete and submit several mandatory forms, including the Bid Submission Form, OEM Certification Form, and Integrity Form, along with Regulatory Form A or B depending on tariff status. The contract is governed by Ontario law, and the Limitation of Liability clause supersedes general liability terms, restricting contractor liability to direct damages only unless liquidated damages are pre-established. The Contractor must comply with provisions for safeguarding electronic media, including virus scanning of all media used and immediate replacement of any damaged or erased data at their own expense. Access to Canadian facilities or equipment requires prior approval from the Technical Authority and may trigger additional payment adjustments or security measures. Inspection and acceptance are managed by the Technical Authority, who retains the right to reject any deliverables failing to meet Statement of Work standards, requiring correction at the Contractor’s sole cost before payment is considered. Advance shipping notices must be submitted via the SSC P2P portal within 24 hours of shipment, and all invoices must be linked to these notices and match the quantities and prices exactly. Insurance is the Contractor’s responsibility but does not limit liability under the contract. The evaluation process uses pass/fail gates for responsiveness and technical compliance, with award