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SAP Product Suite Application Software Maintenance Requirement

Active
SP4701-12-Q-0011Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The SAP Product Suite Application Software Maintenance Requirement, solicitation SP4701-12-Q-0011, supports the IGC Program's goal of retiring the legacy GTN system. The program aims to provide the Department of Defense with integrated supply chain, distribution, and logistics information fusion using a modern commercial off the shelf technology infrastructure. The primary objective is to ensure premier maintenance coverage for all SAP products deployed within the IGC, specifically focusing on problem resolution for Business Objects, Crystal Xcelsius, and Knowledge Accelerator application software. The contractor is responsible for providing access to software releases, patches, and updates while coordinating baseline changes with the IGC PMO and DECC System Administrators. Key requirements include maintaining the SAP Product baseline under the Solaris SPARC Operating System and ensuring that existing business intelligence reports function without modification. The scope of work encompasses software maintenance, response management, and optional professional analytical services for complex technical issues, all while adhering to existing OEM warranties.

General Info

Agency

N/A

NAICS

541511 - Custom Computer Programming Services

Place of Performance

With the exception of the Professional Services Option, the contractor is expected to work within their own corporate facilitie, USA

Set-Aside

NONE

Documents

0

No documents available

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Timeline

PhasePresolicitation
Posted

Presolicitation

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Organization & Contact Information

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AgencyN/A
Contacts2 people available
OfficeN/A
Organization / Agency
N/A
Office AddressN/A
Contacts
James T. SmithContracting Officer
William McClenahanSupervisory Contract Specialist

Full Description

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The purpose of the IGC Program is to retire the legacy GTN system while extending backward to legacy GTN customer system enabled by robust data integration services hosted on a modern, commercial off the shelf (COTS) technology based, Net Ready/Net Centric infrastructure. The vision of IGC is to provide supply chain, distribution, and logistics information fusion through common integrated data and services to enable development of cohesive solutions for users across the Department of Defense (DoD). The following objectives are to be accomplished under the subject PWS for SAP Application Software Products deployed in IGC: Provide premier maintenance coverage for all SAP Products deployed within IGC; Provide problem resolution of Business Objects, Crystal Xcelsius, and Knowledge Accelerator application software; Access to and support ofr major and minor software releases to include patches and updates; Coordinate software baseline changes/patches with the IGC PMO and/or DECC System Administrators; Timely response to incidents as notified by the DECC and/or IGC Services Desks; Provide (optional) Professional Services for very complex technical issues; Provide continued maintenance of Business Objects, Crystal Xcelsius, and Knowledge Accelerator for Web Intelligence software for optional periods (if exercised); The contractor shall not violate anhy pre-existing warranties and/or maintenance already in force and secured through the Original Equipment Manufacturer (OEM) or their authorized resellers; Existing user business intelligence reports shall run successfully without modifications or changes; The contractor shall not require application reloading and/or modifications to existing SAP product baselines already deployed within IGC; and, the contract shall continue to support the SAP Product baseline under the Solaris SPARC Operating System. The Performance Work Statement (PWS) included in the solicitation includes the following performance requirements: Software Maintenance, Maintenance Coverage and Response, and the Professional Analytical Services Options. The PWS also includes a listing of Government Furnished Equipment (GFE)/Government Furnished Information in order to identify the SAP Licensed software to be maintained under the subject requirement.

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POSTED

about 8 hours ago

DEADLINE

in 17 days
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