SAP Product Suite Application Software Maintenance Requirement
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The SAP Product Suite Application Software Maintenance Requirement, solicitation SP4701-12-Q-0011, supports the IGC Program's goal of retiring the legacy GTN system. The program aims to provide the Department of Defense with integrated supply chain, distribution, and logistics information fusion using a modern commercial off the shelf technology infrastructure. The primary objective is to ensure premier maintenance coverage for all SAP products deployed within the IGC, specifically focusing on problem resolution for Business Objects, Crystal Xcelsius, and Knowledge Accelerator application software. The contractor is responsible for providing access to software releases, patches, and updates while coordinating baseline changes with the IGC PMO and DECC System Administrators. Key requirements include maintaining the SAP Product baseline under the Solaris SPARC Operating System and ensuring that existing business intelligence reports function without modification. The scope of work encompasses software maintenance, response management, and optional professional analytical services for complex technical issues, all while adhering to existing OEM warranties.
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With the exception of the Professional Services Option, the contractor is expected to work within their own corporate facilitie, USASet-Aside
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