SAP S/4 HANA SUPPORT SERVICES

The City of Charlottesville is seeking support services for its SAP S/4HANA system, which it currently operates under the RISE with SAP deployment model. The SAP environment was initially established in 2005 and has undergone significant upgrades, transitioning from Version 4.6 to ECC 6.0 in 2012 and most recently to SAP S/4HANA in September 2025. The system supports critical city functions including Funds Management, Universal Journal, Controlling, Plant Maintenance, and Contract Accounts Receivable and Payable, predominantly for managing billing related to water, sewer, gas, and stormwater utilities. Additionally, the platform processes payroll, oversees procurement activities through Materials Management, and supports warehouse operations. The technical environment consists of several tiers including Sandbox, Development, Quality, and Production with the latest software releases updated as of October 2024, including SAP S/4HANA 2023, SAP FIORI, and ABAP Platform components. The solicitation, titled "SAP S/4 HANA SUPPORT SERVICES" (RFP 26-75), was posted by the City of Charlottesville’s Information Technology department in March 2026, with a response deadline in mid-April 2026. The contract is targeted at managing ongoing support and maintenance of the city's SAP system, ensuring continuous, reliable operation aligned with the city's needs. Key administrative details include contact personnel from the city’s SAP engineering and procurement teams for communication. Additionally, requirements include adherence to insurance coverage protocols whereby contractors must maintain appropriate insurance with certificates delivered to the city before services commence, and comply with delivery procedures such as the designated commercial loading zone at City Hall if applicable. This comprehensive support initiative reflects the city’s commitment to robust, modernized enterprise resource planning infrastructure to meet municipal operational demands.