Secure System Operations and Ongoing Technical Support

The contract seeks a provider to deliver continuous operation, monitoring, and Tier 2 and Tier 3 technical support for a VoIP-based TTY/FAX-to-email relay system over a potential 60-month period. This system enables communication accessibility for individuals who are deaf or hard of hearing by converting text and fax transmissions into email format through a secure, reliable VoIP infrastructure. The provider must ensure uninterrupted service, rapid resolution of complex technical issues, and ongoing system integrity to meet federal accessibility standards. Support responsibilities include proactive monitoring, incident response, system maintenance, and coordination with stakeholders to maintain compliance and performance levels. The opportunity is issued as a subcontract under the Canadian Radio-Television and Telecommunications Commission, part of the Government of Canada, with performance expected to occur across Canada. The NAICS code 541512 indicates the work falls under computer systems design and related services. While the solicitation number is not provided, the posting date was May 4, 2026, with responses due by May 15, 2026. All work must adhere to Canadian regulatory requirements and prioritize secure, accessible communication services for public use.