This Combined Synopsis/Solicitation opportunity from Department Of Health And Human Services was posted on July 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Service Agreement for AB7500 FAST RT-PCR

Closed

RFQ25Q1284897Federal

Submission Closed08/06/2025, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 811210

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Solicitation # 75N98027Q00016

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Solicitation # RFI-CBPILDDEAN2027

Information Technology Contracting Division

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Solicitation # ILSMaintenance

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Information Technology Contracting Division

POSTED

about 5 hours ago

DEADLINE

in 6 days

AI Contract Overview

This contract establishes a comprehensive service agreement for the preventative maintenance, calibration, and technical support of six AB7500 FAST RT-PCR instrument systems used for detecting and characterizing foodborne pathogens. The scope includes annual preventative maintenance, calibration with OEM-approved parts, software upgrades, and hardware repairs performed by OEM-trained or equivalent technicians. The contract emphasizes rapid response times, with service engineers expected to respond within one business day for scheduled maintenance and within two business days for remedial repairs, ensuring minimal system downtime. Additionally, the agreement covers remote technical support via phone, internet, and in-person visits, along with prioritized software and application support, to maintain optimal instrument performance. The service provider is responsible for maintaining detailed records of all service activities, including detailed reports after each service call, which document the work performed, parts used, technician details, and on-site hours. The contract also mandates the use of OEM or OEM-equivalent parts for repairs and calibration, ensuring the integrity and reliability of the instruments. The overall goal is to sustain the operational readiness of the RT-PCR systems critical for food safety testing, with a focus on timely, efficient, and high-quality service delivery to support the agency’s mission.

General Info

Service agreement for six PCR instruments including maintenance, calibration, repairs, support, and reporting.

Agency

Department Of Health And Human Services → FDA Office Of Acq Grant Svcs

NAICS

811210 - Electronic and Precision Equipment Repair and Maintenance

Place of Performance

Dauphin Island, AL, 36528, USA

Set-Aside

NONE

Documents

RFQ 25Q1284897 - PM Service AB7500 FAST RT-PCR

rfq

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseClosed

PostedJul 29

Combined Synopsis

Response DeadlineAug 6

Deadline has passed

Submission Closed

08/06/2025, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → FDA Office Of Acq Grant Svcs

Contacts1 person available

OfficeBeltsville, MD, 20705, USA

Organization / AgencyDepartment Of Health And Human Services → FDA Office Of Acq Grant Svcs

Office AddressBeltsville, MD, 20705, USA

Contacts

Warren Jackson

contact@example.gov

+1 (555) 000-0000

Full Description

1. Background The need for rapid detection and characterization methods of foodborne pathogens is increasing. As methods are developed and validated, many are platform specific due to the specific performance characteristics of the instruments. The AB7500 FAST Real-Time PCR machines are instruments used to develop and validate methods used for the detection and characterization of foodborne contamination which affects the safety of our nation's food supply. It is essential that the machines remain calibrated and maintained to ensure the validity of results. 2. Scope To obtain a service contract for the preventative maintenance and technical support of six (6) AB7500 FAST RT-PCR instrument systems. Minimum Performance Requirements The Contractor shall provide assurance planned maintenance service agreement for six (6) AB7500 FAST RT-PCR instrument systems (SN# 275012494, 275013732, 275017175, 275017242,275017248, 275017245) for excellent operational condition. - Service contract shall provide yearly preventative maintenance. - Calibration dye kits, reagents, and parts shall be provided. - The maintenance agreement shall cover Original Equipment Manufacturer (OEM) approved parts, labor, travel and accommodation for the planned maintenance service and remedial service during the contract period. - (OEM) factory trained and certified (or OEM equivalent compliant) engineers shall respond within one (1) business day for service. - The planned service shall be delivered for all the system components at the same time to reduce down-time of the system. - The service shall provide hardware, software and application telephone support during normal business hours. - Service shall upgrade software to the latest version and cover all software patches. - The service shall also include prioritized software phone and online support. - An OEM factory trained and certified (or OEM equivalent compliant) technician shall travel to the place of performance specified below in section 7 to calibrate the machines one time per year. A minimum of two (2) days prior to arrival, the contractor shall contact the PMO Point of Contact (POC) or Technical Point of Contact (TPOC) to schedule an appointment.to visit the system site for any work. At that time, any maintenance needed to keep or bring the machines to fully functional status with adequate calibration results consistent with OEM operating requirements shall be done. - Shall use only OEM made parts or OEM equivalent certified parts for the service. - Shall conduct annual software check to ensure that all software is up to date with the latest entitled version. Task 2 - Technical Support - Shall provide technical support on the instrument and informatics and remote tele diagnostic feature for troubleshooting for efficient performance if needed. - Technical support via internet, phone, or in person shall be provided during the contract period. - Shall provide prioritized software and application telephone support. Task 3 - Repairs - Services and repairs shall be provided by OEM factory trained and certified engineers (or OEM equivalent compliant) and use OEM (or OEM equivalent compliant) diagnostic tools for efficient diagnosis and performance. - Shall provide customer technical phone support during normal business hours. - Quick response of OEM factory trained and certified engineers (or OEM equivalent compliant) within 2 business days for remedial repair during the contract period. - Shall cover engineer dispatch charges, travel, labor, accommodation. - Service shall be provided on regular workdays. - All workmanship shall be warranted for at least sixty (60) days Records and Reports The Vendor shall, commensurate with the completion of each service call , provide the end-user of the equipment with a copy of a field service report/ticket identifying the equipment name, manufacturer, model number, and serial number of the equipment being serviced/repaired and detailing the reason for the service call, a detailed description of the work performed, a list of any reference test instruments or other equipment used to affect the repair or otherwise perform the service, the name(s) and contact information of the technician who performed the repair/service, and for information purposes, the on-site hours expended and parts/components replaced.